At FedEx Logistics, you will find everything you would expect of a people-first, global industry leader. FedEx offer a chance at a long rewarding career within one of the World's Top Companies. From benefits to special training to advancement opportunities, our offering is deep and wide to match our commitment to your career aspirations. Employee compensation and rewards are structured to acknowledge individual effort, stimulate new ideas, encourage outstanding performance, and promote teamwork. FedEx Offers an attractive and comprehensive package of pay benefits and quality of Work/Life programs. Salary Increases - Salary increase based on individual performance. Tuition Assistance - Subsidy for continuous learning and education Paid Time Off - Vacation, holiday, sick leave Health Care Program - Medical coverage and dental coverage Additional Benefits - Life, Disability (short/long term) 401(k) Program - Financial security in retirement Reduced Shipping Rate - Exclusive discounts for personal shipping LifeCare and LifeMart Benefits - Discount programs (e.g., car, restaurants, movies, daycare, pet care and more) * The role of a Customs Brokerage Specialist is to provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo * To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo * Provide impeccable customer service. * Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs. * Anticipate, identify, and resolve problems which could delay the timely release or movement of freight. * Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements. * Resolve banking and letter of credit problems. * Advise customers on payment terms. * Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review. * Resolve billing issues, coordinate post entry activity on customer's behalf. * Complete accurate data input or corrections into computer files. * Perform route cause analysis as directed by the Account Administrator. * Coordinate post-entry activities on the customer's behalf. * Manage the entry verification process. * Access clients systems (external systems) as necessary. * Correspond with business partners in various mediums to include written, phone or e-mail. * Produce operational trend reports. * Keep business partners apprised of the exception process. * Pre alerts - receive and respond as needed per customer SOP. * Maintain general knowledge of FedEx products and services. * Interact with customers, internal staff/departments and management of all levels. * Develop and maintain a strong relationship with customer's front-line personnel. * Facilitate entry processing, as well as pre arrival and post arrival exception resolution. Performs other duties as assigned. Additional Job Description * HS Diploma or GED required. 6 months of brokerage or transportation experience and/or customer service experience preferred. MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required. * Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. * Handle high volume of work. Handle time sensitive work. Ability to work independently wit To view the full job description,