Company Introduction 9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com.

Team (Project) Introduction

Identity Access Management (IAM) is divided into two business lines: Identify Services and Access Services. The primary services supported are the Master Person Index, Provisioning, Authorization Management Service, Single Sign On Internal/ External, Veteran Health Identification Card, and Compliance Auditing Reporting.

9th Way Insignia is looking for a Technical Writer to work in support of the Department of Veterans Affairs (VA), Office of Information and Technology (OIT) on the Identity and Access Management (IAM). The Senior Technical Writer will work to document, edit, and review deliverables prior to submission to the customer. They will assist in the preparation of presentations and white papers which promote the work the entire team on IAM is engaged in.

Professional Level

The Technical Writer position aligns as A Consultant completes tasks and projects of moderate scope and complexity. A Consultant exercises best judgement and problem-solving skills within defined guidelines and practices to determine appropriate action to execute assignments. As a consultant, you may provide guidance and assistance to entry level professionals as well as offer support to other employees and customers.

Functional Job (LCAT) Information

A Technical Writer must have experience in explaining highly technical data and information in simplistic grade school language for end users of complex IT systems and projects. Must be able to use a variety of word processing, spreadsheet, graphics and scheduling tools. Must have experience in being able to gather and data into a written narrative.

Responsibilities:

• Create and update technical documentation, including user manuals, installation guides, API documentation, release notes, and troubleshooting guides.

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``` - Organize and structure complex technical information into clear, concise, and user-friendly content for various audiences.

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``` - Ensure documentation adheres to company style guides, templates, and standards for clarity, consistency, and branding.

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``` - Review and edit documentation for grammar, punctuation, and technical accuracy, incorporating feedback from stakeholders and SMEs.

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``` - Work with cross-functional teams, such as product managers, developers, and quality assurance engineers, to gather information and validate technical content.

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``` - Collaborate with localization teams to translate and adapt documentation for international audiences, ensuring linguistic and cultural accuracy.

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``` - Maintain document version control, update content as needed for product releases or changes, and manage documentation repositories or knowledge bases.

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``` - Ability to work independently, prioritize tasks effectively, and collaborate with cross-functional teams in a fast-paced environment.

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``` - Research and stay updated on industry trends, technologies, and best practices in technical writing and documentation tools.

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``` - Assist in creating visual aids such as diagrams, screenshots, and videos to enhance the clarity and effectiveness of technical documentation.

Requirements:

• Associate degree in English, Technical Writing, Computer Science, or a related field (or equivalent work experience).

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``` - Strong written and verbal communication skills, with the ability to explain complex technical c ncepts clearly and understandably.

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``` - Proficiency in technical writing tools.

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``` - Attention to detail and a commitment to producing high-quality, accurate documentation within established timelines.

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``` - Eagerness to learn and grow in the field of technical writing, with a proactive attitude towards skill development and continuous improvement.

Preferred/Desired:

• One or more of the following:

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``` - Experience with version control systems and content management systems for documentation is desirable.

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``` - Knowledge of software development processes.

Salary Range

The salary range for this position is $47,794.50 - $65,982.91.

9th Way Insignias range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Clearance, background investigation

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Location This position is remote.

9th Way Insignia reserves the right to adjust work location based upon mission requirements.

Benefits

Eligible employees will have access to our comprehensive benefits package which includes Medical, Dental, Vision, Voluntary Life Insurance, PTO, paid holidays, 401(k), FSA, HSA, and resources such as Employee Assistance Program (EAP) and Traveling Assistance. Company-paid benefits such as Telehealth, STD and LTD disability plans, and basic life AandD are also included.

Legal Were an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law. hr@9th-way.com