Spherion Direction of Learning and Development

The Spherion Director of Learning and Development is a part of the Franchise support team for the Spherion owner community and exercises discretion and independent judgment with respect to matters of significance that are directly related to the management and operation of the business and overseeing all aspects of learning & development for the Spherion owner community and their colleagues.

Responsibilities:

• Define the Learning and Development vision and strategy for the Spherion community in alignment with the Spherion’s business objectives that supports employee development, growth and performance.

• Communicate the value of L&D programs to senior leadership and franchise community, fostering a culture of continuous learning.

• Ensure that Spherion’s training programs are aligned with industry best practices, new technologies and emerging trends in the community to ensure the organization is using the most effective and innovative approaches.

• Partner with Franchise leadership, owners and colleagues to identify critical training needs or gaps that are essential to drive growth.

• Develop & Deliver training schedules, plans and curriculum for corporate sponsored training initiatives.

• Monitor training programs progress weekly, monthly and quarterly, identifying & addressing key changes & outliers to ensure the expected success of the programs are met.

• Evaluate and alter current training delivery methods and make recommendations to maximize trainee experience and results.

Duties

• Program Design and Implementation

• Identify organizational training needs, facilitate and develop content creation with consistency of messaging and delivery in mind.

• Program Development: Design and develop programs (training, workshops, mentorship, coaching, online courses) to address identified needs and support skills development, increase of knowledge, and performance improvement to meet organizational goals.

• Program Delivery: Ensuring efficient & effective program delivery, managing logistics (hotels, food, schedules, training material) and coordinating with internal and external trainers, facilitators and vendors.

• Learning Technologies & Platforms: Evaluating and implementing appropriate learning technologies (LMS, e-learning platforms, mobile learning)

• Engage with business subject matter experts to create content for training, ensuring curriculum meets goals of the program with key success indicators.

• Ensure all impacted training content is updated real-time as systems, best practices, and business processes evolve.

• Host train the trainer sessions for internal subject matter experts (system related rollouts, enhancements, new products, etc.)

• Personally deliver various training content in person, live web training and or recorded online

• Seek to identify, repurpose and leverage existing training content within the greater organization that would applies to Spherion

Measurement and Evaluation:

• Define clear learning objectives and measurable outcomes for each L&D program, tracking progress and demonstrating impact.

• Implement multiple evaluation methods (surveys, assessments, performance data) to measure effectiveness of programs and identify areas for improvement.

• Analyze L&D data and report regularly on program effectiveness to stakeholders, identifying trends and making recommendations for adjustments or new initiatives.

• Monitor and report on training impact and correlation to new hire and new franchisee ramp

• Establishment of performance tracking and reporting within Learning Management System (LMS)

• Maintenance of the overall Spherion training calendar of events

Stakeholder management:

• Work closely with the Franchise community, Spherion support team, HR, Risk and safety, Information Technology, Legal, Accounting and Compliance to understand specific training needs and ensure that L&D programs support organizational initiatives.

Budget Management:

• Financial Planning: Assist in development and manage the L&D budget, allocating resources to ensure cost efficient program delivery.

• Vendor Management: Negotiating contracts with external vendors for training, technology and other L&D services.

• Participate in the content development required for the franchise disclosure document

• Identify, hire and manage appropriate training resources to align with growth and budget.

• Participate selectively in quarterly operating reviews and franchisee peer group meetings to evaluate the effectiveness of existing training and identify gaps in the business that require attention.

Requirements:

• Bachelors Degree

• Previous experience as a training director, manager or similar role in a corporate environment

• Hands-on experience coordinating multiple training events simultaneously

• Extensive knowledge of instructional design theory and implementation

• Extensive knowledge of learning management systems and web delivery tools

• Proven ability to complete full training lifecycle (assess needs, plan, develop, coordinate, monitor and evaluate)

• Familiarity with traditional and modern job training methods and techniques

• Experience managing L&D programs within e-learning platforms

We are seeking candidates from all backgrounds and demographics and a variety of industries to join our winning team! Randstad proudly ranked as a 2023 DiversityInc Top 50 company, a 2023 Disability Equality Index best place to work for diversity inclusion, and a 2023 Military Friendly Bronze Employer for Veterans. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.