Job Description

Customer Excellence Advisory Lead (CEAL) aims to enable customers to fully leverage their data by offering top-tier architectural guidance and design. As part of the Oracle Analytics Service Excellence organization, our team includes Solution Architects who specialize in Oracle Analytics Cloud, Oracle Analytics Server, and Fusion Data Intelligence. Our main goal is to ensure the successful adoption of Oracle Analytics.

We engage with customers and partners globally, building trust in Oracle Analytics. We also collaborate with Product Management to enhance product offerings and share our insights through blogs, webinars, and demonstrations.

The candidate will collaborate with strategic FDI customers and partners, guiding them towards an optimized implementation and crafting a Go-live plan focused on achieving high usage.

Career Level - IC3

Responsibilities

Responsibilities:

• Proactively recognize customer requirements, uncover unaddressed needs, and develop potential solutions across various customer groups.

• Assist in shaping intricate product and program strategies based on customer interactions, and effectively implement solutions and projects for customers that are scalable to complex, multiple enterprise environments.

• Collaborate with customers and/or internal stakeholders to communicate the strategy, synchronize the timeline for solution implementation, provide updates, and adjust plans according to evolving objectives, effectively and promptly.

• Prepare for complex product or solution-related inquiries or challenges that customers may present.

• Gather and convey detailed product insights driven by customer needs and requirements.

• Promote understanding of customer complexities and the value propositions of various programs (e.g., speaking at different events, team meetings, product reviews) to key internal stakeholders.

Primary Skills:

• Must possess over 7 years of experience with OBIA and Oracle Analytics.

• Must have a robust knowledge of Analytics RPD design, development, and deployment.

• Should possess a strong understanding of BI/data warehouse analysis, design, development, and testing.

• Extensive experience in data analysis, data profiling, data quality, data modeling, and data integration.

• Proficient in crafting complex queries and stored procedures using Oracle SQL and Oracle PL/SQL.

• Skilled in developing visualizations and user-friendly workbooks.

• Previous experience in developing solutions that incorporate AI and ML using Analytics.

• Experienced in enhancing report performance.

Desirable Skills:

• Experience with Fusion Applications (ERP/HCM/SCM/CX)

• Ability to design and develop ETL Interfaces, Packages, Load plans, user functions, variables, and sequences in ODI to support both batch and real-time data integrations.

• Worked with multiple Cloud Platforms.

• Certified on FDI, OAC and ADW.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

Canada: Hiring Range from $66,700 to $145,000 CAD per annum

US: Hiring Range: from $74,800 to $178,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer