Senior Product Manager, Document Issuance

United States, Georgia, Atlanta

Enterprise Digital Strategy

19-Jul-2024

Ref #: 25552

How you'll help us Keep Climbing (overview & key responsibilities)

Delta is on a journey to become a world-class retailer, changing the way we sell and service flight and ancillary products to improve the overall customer experience. Delta’s Retail Strategy is to consistently offer, sell, and service high-quality personalized products in the customer’s channel of choice.

To enable this effort, the Enterprise Solutions (ES) team is seeking a Product Manager to lead the vision and execution of IT development roadmaps that support this Retail Strategy focusing on:

Creating a strategy that communicates and tracks paid value that meets the needs of both the airline and the indirect channel

Creating a strategy for Document Orchestration and Issuance (Ticket Creation)

Defining how to support modernization from an airline centric ticketing process to order

Enabling speed to market by building flexible servicing workflows

Driving and enabling consistent servicing outcomes for customers across all channels (internal and external)

We are looking for candidates who are motivated by solving problems, exhibit curiosity to understand current processes, and can think creatively to identify solutions.

Responsibilities:

• Act as product owner for agile development teams.

• Formulate the business vision of the products and translate the vision into technical requirements.

• Build an executable product roadmap that balances business value, timing needs, and development complexity.

• Be primary commercial point of contact to facilitate development requests.

• Understand how the product fits into the broader eCommerce system.

• Collaborate with other agile development teams to understand relationships and dependencies between teams.

• Ensure IT development properly leverages backend mechanisms and achieves desired business goal.

• Work collaboratively and cross divisionally to ensure the system meets the needs of internal and third party consumers.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives

• 401(k) with generous company contributions up to 9%

• Paid time off including vacation, holidays, paid personal time, maternity and parental leave

• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

• Domestic and International space-available flight privileges for employees and eligible family members

• Career development programs to achieve your long-term career goals

• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

• Recognition rewards and awards through the platform Unstoppable Together

• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Minimum three years of airline, retail technology or equivalent experience required

• Strong business knowledge and technical skills with an in-depth understanding of product management

• Capable of managing multiple projects with limited supervision in a fast-paced environment

• Focused on results and can prioritize competing interests with seemingly disparate goals

• Uses data to quantify problems, identify trade-offs and develop solutions

• Communicates in a timely, accurate and effective manner

• Must be performing satisfactorily in present position

• Consistently prioritizes safety and security of self, others, and personal data.

• Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• BA/BS or advanced degree in a process or project management discipline such as Business Administration or Industrial Engineering

• Knowledge of revenue management theory or airline systems/data (PNR, Order, Booking and/or Ticketing)

• Experience in at least one commercial or operations function such as Reservations, Airport Customer Service, eCommerce, Revenue Management, Sales or IT preferred.

• Experience working in an Agile environment as a Product Manager/Owner.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here