Description

Responsibilities

• Oversee the day-to-day operations of the Retail Stores, Customer Service Center, and Merchandising Department.

• Enhance organizational effectiveness through continuous improvement strategies with regards to operational processes and procedures.

• Ensure consistency in all aspects of operational success across locations.

• Maintain compliance with regulatory requirements in all locations.

• Provide support and guidance to all Front of House associates.

• Create and implement a comprehensive training and development plan for all levels of Front of House employees.

• Identify and cultivate talent throughout the organization, providing high potential associates with opportunities to excel.

• Foster an environment for employees that values creativity, fun, openness, and collaboration.

• Conduct regular store visits to provide redirecting coaching and praise when appropriate.

• Work with leaders of all departments to ensure success of stores and Company as a whole.

• Serve as strategist for customer facing activities to increase satisfaction, retention, and achieve results for the Company.

Requirements

• Excellent time management.

• Ability to adjust communication style to interact successfully with a variety of people and personalities.

• High levels of composure and confidentiality.

• Experience managing standards and expectations across multiple locations.

• Strong passion for customer service.

• Business acumen and decision-making prowess.

• Extensive background in Retail and Customer Service, including training and multi-location development.