Overview

As Chick-fil-A Supply continues to scale, we must think strategically about our current capabilities and long-term goals to determine the best talent strategy to meet our growing business needs. We are seeking a highly motivated and experienced Learning and Development (L&D) Leader to support these capabilities and scale to meet these needs.

The L&D Leader will serve as the People leader of the Learning and Development Team. The L&D Leader will be responsible for designing, implementing, evaluating, and overseeing the management of comprehensive learning and development programs that support the professional growth of our employees and align with the strategic goals of the organization. The ideal candidate will have a strong passion for fostering a culture of continuous learning and professional development, as well as a proven record of accomplishment of successfully managing a team and driving results to ensure our employees thrive and our business excels. In addition, the L&D Leader should possess strong collaboration and relational skills as they will partner with various departments and stakeholders to identify training needs, develop curriculum, and measure the effectiveness of learning initiatives.

About Chick-fil-A Supply

A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.

Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.

This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.

Responsibilities

• Interfaces across all functional teams, proactively setting the vision, strategy, and direction for the suite of learning products that support the business

• Responsible for understanding the unique challenges and desired outcomes of each functional team and creating a comprehensive learning strategy that drives performance and development

• Builds and maintains strategic partnerships with leaders, stakeholders, and subject matter experts across the organization to ensure alignment. Relies on capabilities such as organizational influence, negotiation, conflict management and collaboration to gain agreement

• Possesses learning industry knowledge and experience to connect macro trends in learning strategy, audience-centric design, product management and performance to support Chick-fil-A Supply’s business goals

• Determines and documents the detailed design needs and required learning content for all learning modalities

• Converts complex topics and simplifies into digestible learning experiences that will support business objectives

• Develops and/or acquires training and development to aid diversity, equity, inclusion, and retention initiatives

• Develops and manages forecast and budget for learning products aligned to business function

• Assists in the selection and oversight of vendor and/or agency partners and professionals to support field facing business initiative product work and deliver results

• Create, deliver, and implement leadership, new hire, new to role and cross-functional training experiences and/or development and rotational programs

• Monitor partner performance and attainment of contracted goals and outcomes

• Establish tracking and measurement approach

• Coordinate and facilitate training sessions for Staff, Team Members, and Leadership at distribution centers, adapting content as needed to meet specific requirements and challenges

• Supports vertical business lines within Supply Chain

• Travel to various distribution centers to conduct on-site assessments and support Talent initiatives as needed

Minimum Qualifications

• 7+ years of experience

• Bachelor’s degree in human resource development, business, instructional/learning design, communications, or related field

• Demonstrated experience and industry knowledge of learning strategy, audience-centric design, product management/ownership, performance support solutions and agile methodologies

• Experience designing learning within multiple modalities (e.g., ILT, eLearning, video, job aids, etc.)

• Ability to manage multiple projects simultaneously

• Experience developing and/or activating on diversity, equity, and inclusion strategies

• Demonstrated experience and ability to influence, collaborate, negotiate, and obtain buy-in/alignment across multiple levels of an organization

• Demonstrated problem solving, analytical thinking and consulting skills

• Excellent written and verbal communication skills

• Proficiency in Microsoft PowerPoint, Excel, Word, and other related computer programs

• Experience with Adobe Creative products, including InDesign and other related programs

• Experience in a distribution or manufacturing environment

Preferred Qualifications

• Advanced degree

• Extensive consulting experience in people practices or strategic planning

• Experience leading workforce planning for a business unit or enterprise

• Strong program or project management experience

• Experience engaging in design thinking practices

• Experience with a variety of Learning Management and/or Learning Content Management systems and platforms

• Experience with Adobe Creative products, including InDesign and other related programs

• Startup experience

• PHR/SPHR or SHRM-CP or SHRM-SCP certified professional

Minimum Years of Experience

7

Travel Requirements

25%

Required Level of Education

Bachelor's Degree

Job FunctionLearning & Development

Position TypeExperienced Professionals

Requisition ID2024-17102

Posting Location : LocationUS-GA-Atlanta