Description

Responsibilities

Foundational Behaviors

• Arrives punctually and adheres to dress code daily.

• Maintains accurate timekeeping records.

• Completes assigned duties within scheduled shifts.

• Models integrity and treats others with respect.

Oversees Day-to-Day Retail Operations

• Maintains adequate inventory levels to optimize sales.

• Maintains a positive attitude and smiles while engaging with customers.

• Monitors staff performance and provides coaching when necessary.

• Resolve customer issues promptly and delivers satisfactory solutions.

• Cultivates and maintains customer relationships to drive department success.

Maintains Exceptional Product Quality

• Tracks inventory flow from warehouse to stores accurately.

• Maintains an up-to-date database of available items in the POS system.

• Reviews and approves all invoices prior to payment.

• Updates monthly inventory processes to reflect product or pricing changes.

• Submits monthly merchandising audits to the District Manager by established deadlines.

Keeps a Fresh Rotation of Appropriate Merchandise

• Implements a merchandising plan to align with seasonal products and features.

• Monitors product performance and adjusts the retail mix to support sales growth.

• Introduces new products to stores to align with seasonal events.

• Controls waste of retail items by ordering appropriately.

• Ensures stores follow FIFO guidelines with all retail products.

Focuses on Company Engagement

• Stays abreast of product trends to keep Piece of Cake ahead of the curve.

• Seeks out opportunities to learn and clarifies any policy or procedure uncertainties.

• Provides meaningful feedback to the District Manager.

• Participates in community events to increase awareness of Piece of Cake products.

Sales Focus and Transaction Growth

• Coaches employees on product features and selling points.

• Conducts regular merchandising audits and provides sales floor coaching at all locations.

• Follows up with past large orders to secure future sales.

• Maintains visual display guidelines for each promotion and event.

• Ensures stores are fully stocked as needed and acts quickly to address any shortages.