Position Purpose:

The Manager, Pro Trade Credit - Program Management leads and implements initiatives & operational functions that support the Pro Trade Credit program and the Trade Credit Services team. It's focus is on developing and managing activities from a technology, reporting, and operations perspective, which can include debt collection processes, policies, and management, and all other operations or program functions outside of traditional credit and collections processes. This is including but not limited to, direct management of a bad debt collections team, administration and responsibility of disputes & resolutions, reporting & operations support functions, and other Pro Trade Credit program related development tasks. This role works cross functionally with internal and external partners (including Information Technology, Product Managers, Pro Operations, Accounting, Compliance, third-party vendors, and others) to develop and implement a trade credit program that supports strategic initiatives. This role will work closely with the Manager of Pro Trade Credit - Trade Credit Services, to ensure appropriate program reporting and supplemental operational activities are provided for a full end-to-end trade credit program execution.

This role requires strong team management, deep understanding of trade credit operational functions, debt collections and management, reporting, chargeback/dispute management, customer service functions, and the ability to effectively communicate and influence partners to support and execute solutions.

Major Tasks, Responsibilities & Key Accountabilities:

• 30% Plans & Aligns: Identify, direct, and manage the operational processes, strategy, and support functions related to the non-credit and collections functions related to the commercial Pro Trade Credit program.

• 25%: Cultivates Innovation : Oversee the development and enablement of key technology enhancements to support trade credit services operations, and overall trade credit program functions.

• 15% Drives Results: Manage bad debt recovery and collections, chargebacks & disputes, and end to end operational credit support functions. Utilize credit knowledge and people management skills to ensure proper program administration and support levels are met.

• 10% Reporting & Analytics: Ensure appropriate program and operational reporting are developed and provided.

• 10% Customer Focus: Work with Pro Operations to align with outside sales & organizational objectives and needs.

• 10% Collaboration: Work with Sr. Manager or Director of Pro Trade Credit, Accounting, legal, and Controls to ensure proper development and implementation of program related policies, management, and execution.

Nature and Scope:

• Reports to Sr. Manager or Director of Pro Trade Credit.

• Will have multiple direct report that require direct supervision of the work activities of others.

• Typically provides support to Directors & Sr. Managers within HD Financial Services (Accounting, Compliance, Finance, Risk and Payment teams) and with third party partners.

Additional Environmental Job Requirements:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Typically requires overnight travel 5% to 20% of the time

Minimum Qualifications:

• Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

Education Required:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience:

• 6 years

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:

• 3+ years' experience in commercial trade credit program management and/or supervisory capacity in credit servicing center and underwriting teams.

• Knowledge, Skills, Abilities and Competencies:

• An understanding and knowledge of the principles/disciplines of commercial underwriting and credit program administration.

• People and team management skills

• A strong grasp of credit program management skills. Able to manage/develop operational credit services and processes. Understands how to work with third parties and leverage technology to develop effective debt and dispute management processes that maximize efficiency, provide compliance, and minimize losses/maximize returns.

• Sound understanding of program management, project management, or working cross functionally with technology and product teams to develop and implement new technologies.

• Ability to leverage data and analysis to craft a well-thought story and business case. Very strong communication skills to deliver business cases and gain support for process development and business strategies. Demonstrated decisiveness and sound decision-making skills.

• Able to think strategically about business problems and opportunities and to focus efforts on strategies that most closely support key company initiatives.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00