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Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

How you’ll make an impact:

The Manager Store Initiatives plays a key part in shaping our retail operations by developing and implementing technology enhancements that enhance the overall in-store experience. This role collaborates cross-functionally to identify opportunities for improvement, optimize operational efficiency, and drive growth through innovative store-focused strategies. This role sits in our Buckhead location and manages a team of 3 direct reports.

30% Management for Field Technology

• Lead and oversee the product management of all associate-facing software and hardware across US and Canada Retail Stores (POS, Omnichannel, Associate Tasking Apps, Handheld Devices & Printers).

• Deeply understand the field and business needs to align on a prioritized product vision and strategy.

• Build and execute feature enhancement roadmaps to reduce tasking and drive a better associate experience.

• Coordinate with IT partners to ensure successful development, testing and launch of features and enhancements.

• Manage the creation and delivery of training materials and communication plans for features and enhancements.

• Consistently track and publish KPIs to measure the impact of owned products.

25% Omnichannel Enhancements

• Support the ongoing maintenance and optimization of the existing omnichannel program portfolio (e.g., DFS, BOPIS, BOSS, etc.)

• Partner with store teams in the field to test, train and launch key omnichannel enhancements.

• Serve as the overall point of contact for omnichannel programs and projects - build cohesive project plans with identifiable critical paths; assess task dependencies, timelines, and deliverables; troubleshoot issues.

25% Field Analytics and Reporting

• Develop and deliver daily, weekly, monthly and quarterly performance reporting to provide retail leaders with clear visibility into retail sales and performance.

• Develop advanced analytics and visualization tools to optimize omnichannel initiatives for increased sales, reduced costs and a best-in-class customer experience. Example analyses include Cost / Benefit Field Compliance, Revenue $, Gross Margin $ and % Impact, etc.

• Create analytical products such as Tableau dashboards to answer ongoing business questions.

20% RFID

• Leadership over the RFID program, with nearly 1000 locations executing weekly scans in store.

• Product Management over the 3rd party RFID app, influencing product strategy and feature enhancements.

• Build, align and execute the RFID roadmap ensuring maximum return on investment.

• Responsible for coordinating with Inventory Control, Supply Chain, AP, and Sourcing to drive accuracy, investigate variances, direct workflow. and optimize the program.

• In partnership with PDC, manage vendor relationships over tags and hardware.

We’d Love to hear from you if:

Must have:

4+ years of Retail/Business operations or a related field.

• Bachelor’s Degree in Business or a related field.

• 2+ years of product management experience with a proven track record of delivering business results.

• Strong analytical acumen and ability to evaluate business indicators and translate data into actionable information to drive results.

• Experience with Executive level communications; Ability to synthesize and communicate results clearly and effectively.

• Experience and passion for hiring, building and developing top talent.

• The ability to prioritize effectively for self and team while balancing feedback from multiple stakeholders.

• Highly proficient in developing strong relationships with all levels of the business.

• Experience in diagnosing, isolating, and resolving complex issues.

• Experience in developing strategic recommendations with tradeoff, ROI, and other cost-benefit measures.

• Knowledge and familiarity with the fundamentals of an Omnichannel retail business

Preferred skills and experience:

• Creative and customer focused; ability to develop practical yet innovative solutions.

• Ability to lead courageously - not afraid to speak frankly, offer new ideas, take calculated risks, and support positive change.

Our Team Members:

• Lead Courageously: Have a strong sense of personal values that align with our Company values

• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment

• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients

• Drive Growth: Set aggressive goals and implement plans precisely

• Cultivates Innovation: Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes

Make a career at Carter’s:

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.