Click HERE for Video{tabindex="0"} * Who we are.*We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What we offer.As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact -Build your career where it matters and protect lives in the community where you live, work, and play
• Enjoy Workplace Flexibility-Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work witha Dynamic and Diverse Team-Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity -Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture -Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work -Be part of making an impact in public health alongside dedicated people just like you

As an accredited public health department, we're seeking a highly qualified candidate for the position ofCustomer Service Representative Supervisorto join the Division of Medical-Clinical Services, Public Health Laboratory located in Decatur, GA.

Job Responsibilities

• Supervises, guides, and/or instructs the work assignments of subordinate staff.
• Supervises staff that communicates with the public, internal customers and/or external customers to provide information and recommendations targeted to meet customer expectations.
• Resolve complicated issues involving customer service and/or research complaints and inquiries from internal and external customers, utilizing laboratory procedures or processes to respond to clients request.
• Performs a variety of general secretarial, clerical, and administrative support functions/processes or a few specialized or essential clerical functions in support of Support Services Unit and Laboratory personnel. May enter data and/or process documents and records. The work includes operating standard office equipment.
• Works with manager on IT projects that directly and indirectly affect the Support Services Unit and Laboratory as a whole.

Minimum Qualifications

Bachelor's degree from an accredited college or universityANDThree years of lead/supervisory experience in a customer service setting communicating information

OR

Five years of lead/supervisory worker experience in a customer service setting communicating information

OR

Two years of experience required at the lower level Customer Svc Rep 3 (GST122) or position equivalent.