You know the moment. It's the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying "hello." It's in these moments that sound matters most.

At Bose, we believe sound is the most powerful force on earth. We've dedicated ourselves to improving it for nearly 60 years. And we're passionate down to our bones about making whatever you're listening to a little more magical.

The Information Technology team at Bose exists to deliver valuable and reliable business and technology solutions with an innovative, engaged, and collaborative team focused on contributing to our corporate vision.

Job Description

Specific Responsibilities:

Oversee the delivery of IT infrastructure services, including hardware, software, networks, and cloud services.

Ensure services are delivered in accordance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Monitor and report on service performance, addressing any issues or discrepancies promptly.

Lead and manage a team of IT infrastructure professionals, providing guidance, support, and performance evaluations.

Foster a collaborative and high-performance team environment.

Coordinate with other IT and business teams to ensure seamless service delivery and operations .

Manage relationships with third-party vendors and service providers.

Negotiate contracts and service agreements to ensure value for money and adherence to service standards.

Monitor vendor performance and address any issues as needed.

Oversee the resolution of incidents and problems related to IT infrastructure services.

Implement and manage escalation processes to ensure timely resolution.

Conduct root cause analysis and implement corrective actions to prevent recurrence.

Identify opportunities for improving service operations processes and infrastructure efficiency.

Implement best practices and new technologies to enhance service quality and operational effectiveness.

Stay current with industry trends and developments to ensure the organization remains competitive .

Allocate resources effectively to meet service operations needs and project requirements.

Ensure IT infrastructure services comply with relevant regulations, standards, and policies.

Manage risks associated with IT infrastructure, including data security and disaster recovery.

Required Competencies:

Strong understanding of IT infrastructure components, including servers, storage, networking, and cloud services.

Proven experience in managing service delivery and vendor relationships.

Excellent problem-solving and analytical skills.

Strong leadership and team management capabilities.

Effective communication and interpersonal skills.

Ability to work under pressure and manage multiple priorities.

Experience Requirements:

Experience: 3 years of experience in IT infrastructure management, with at least 3 years in a lead or managerial role.

Education/Certification Requirements:

Education: Bachelor's degree in Computer Science , Information Technology, or a related field.

Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665PrescribedNondiscriminationPostingLanguageJRFQA508c.pdf. Bose is committed to working with and providing reasonable acc mmodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to Wellbeing@bose.com and let us know the nature of your request and your contact information. Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

If you believe you need a reasonable accommodation, please send a note to wellbeing@bose.com

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity