Job Summary

The Director Consumer Insights is responsible for shaping the understanding of consumer behavior, preferences, and trends. The role leads the efforts to uncover actionable insights that drive strategic decision-making across product, marketing, customer journey, and brand strategy.

Duties and Responsibilities (other duties as assigned)

• Develop and implement a comprehensive consumer research roadmap, incorporating learning objectives from Marketing, Culinary, Operations, Digital Customer Experience and Enterprise Strategy. Ensure research plans address key business questions and supports critical decision-making processes

• Develop and execute research to understand consumer behavior, preferences, and trends across various demographics and geographies.

• Recommend a variety of research methodologies, including surveys, interviews, focus groups, ethnographic studies, and data analysis, to gather actionable insights.

• Stay abreast of industry trends, competitive landscape, and emerging technologies to provide proactive insights that inform business decisions and maintains the brand’s competitive edge

• Translate research findings into compelling narratives and actionable recommendations through reports, presentations, and workshops.

• Collaborate with external research partners and vendors to augment internal capabilities and resources as needed.

• Maintain the market research budget

• Own relationships with research vendors including negotiating terms for projects and services.

• Drive innovation and continuous improvement within the consumer insights function, leveraging new technologies and methodologies to enhance research capabilities.

• Manage a Consumer Insights analyst, providing guidance, mentorship, and support to foster growth and development.

It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.