Description

Position Summary:

As a Customer Service & Technical Support Representative, you are part of the team that supports our customers, Sales Representatives, and Clinicians, taking inbound phone calls and assisting them with customer service questions and technical troubleshooting issues. We are looking for a high-energy, self-motivated detail oriented who is ready to join our team. Remote Opportunity

Primary Responsibilities:

Provide customer service and technical support of all Itamar Medical products and services.

Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, detail oriented manner which meets high-quality, productivity and performance standards.

Work with a diverse team to investigate, assess and resolve issues in accordance with established guidelines and policies. Inform Customer Service Manager of all unresolved issues.

Keep accurate records and document actions and discussions.

Understand and educate customers about all Itamar Medical products and services.

Retain customers through superior customer service and technical support.

Requirements Qualifications:

Two + years working as a customer support representative/technical support representative.

Experience working remotely with an “at-home workstation.”

Technical education, job experience or a combination of both

Experience with industry standard applications (Microsoft Office, Internet Explorer, Remote Support Tools, Windows, SQL)

Excellent verbal and written skills

Strong analytical and reasoning skills to effectively troubleshoot issues over the phone.

Highly organized person with exceptional attention to detail, ability to multi-task and work under pressure

Someone who is a quick learner with the ability to understand a wide range of issues and topics.

Ability to work independently but who is excited to be a part of a dynamic team.

Salesforce experience

Ability to communicate technical issues in a way that is understandable to non-technical customers.

College degree, technical education, job experience or a combination of both.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .