How you'll help us Keep Climbing (overview & key responsibilities)

Now is an exciting time to be part of Delta's Crew Resources Technology team as we enhance the frontline employee experience through new decision making and execution applications. This is an opportunity to bring new strategies and initiatives to life while retiring legacy technology. We are seeking a Product Owner to help define the strategy and provide technical expertise for all current and future Crew Resources technology. The Product Owner will work across Crew Resources, Flight Ops, In-Flight Service, and IT to ensure development requests are well understood across the enterprise, gain cross-divisional consensus on priorities, and ensure deliverables meet business needs. To do so, this individual will need to manage multiple projects at once, communicate effectively, build strong cross-divisional partnerships, understand how to write project requirements, and understand the crew member experience.

Summary of responsibilities (not comprehensive of all tasks):

• The Profile Product owner will support both legacy and next generation crew profile products

• Responsible for end-to-end product ownership duties including understanding the business problem, identifying stakeholder needs, and developing optimal solutions

• They will need to understand the business and technology vision and translate it into strategy and requirements so that products meet the business’s needs

• Identify opportunities to improve business processes and propose potential action plans

• Support the modernization of other Crew applications that are dependent on crew profile data and information

• Prepare internal communications that include ad hoc reports, executive summaries, and formal presentations to senior leaders

• Develop subject matter expertise for crew related data and systems that can be translated into optimal design and development

• Build and maintain an executable product roadmap that balances business value, funding, cross-initiative dependencies, and development complexity that guides current and future development

• Lead phases of project management, including requirements gathering, development prioritization, and implementation of strategies

• Prioritize product backlog, projects, and initiatives across multiple stakeholder groups so that IT is working on the right things

• Write functional user stories and acceptance criteria that enable a smooth handoff to development

• Participate in Agile ceremonies with development teams to provide direction and drive progress

• Model Delta's Rules of the Road and core values

• Practice safety-conscious behaviors in all operational processes and procedures

What you need to succeed (minimum qualifications)

• Minimum 2 years of experience with Crew and/or IT Project/Product Ownership

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Verbally present ideas succinctly and persuasively; demonstrate logical thinking when responding to questions or providing alternative solutions

• Ability to develop presentations that include visuals that advance the story, speak to an executive audience, and influence outcomes

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Experience translating a business vision into written requirements

• Track record of managing products or complex projects successfully

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Ability to lead and influence others responsible for deliverables

• Exhibit curiosity and think creatively to help identify solutions

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Proven success in understanding and managing complex processes

• Willingness to become the subject matter expert for your product and take ownership for its development and performance

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Self-starter with the ability to work well with diverse groups in a time sensitive and team environment with minimal supervision

• Results oriented and capable of meeting or exceeding deadlines with attention to detail and follow through

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Currency in user experience best practices and new technology trends

• Must be performing satisfactorily in present position (if transferring internally)

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Consistently prioritizes safety and security of self, others, and personal data.

• Embraces diverse people, thinking, and styles.

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Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Bachelor’s degree in Operations, Business, Engineering, or Technology

• Experience in creation and design, or management of technology systems

• Prior experience as an agile product manager/owner preferred

• Broad knowledge of Crew Resources, Flight Ops, or Inflight Service preferred, but not required

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives

• 401(k) with generous company contributions up to 9%

• Paid time off including vacation, holidays, paid personal time, maternity and parental leave

• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

• Domestic and International space-available flight privileges for employees and eligible family members

• Career development programs to achieve your long-term career goals

• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

• Recognition rewards and awards through the platform Unstoppable Together

• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here