Description

This position is part of the Business Operations team within the AWS Sales, Marketing, and Global Services (SMGS) organization and will be focused on working with the AWS Industries’ Media, Entertainment, Games, and Sports (MEGS) Industry Business Unit as they grow and scale the business globally. Within the SMGS organization, the Business Operations team acts as business partners and trusted advisors to AWS Industries and Strategic Accounts teams, accelerating growth and customer outcomes. We maximize seller productivity and Go-to-Market (GTM) motions by delivering actionable business insights and company-wide transformational mechanisms with agility and scale.

We are seeking an experienced Business Operations Lead to partner with the MEGS industry Business Operations Leader to define and execute against the strategic priorities of the global MEGS industry. The ideal candidate earns trust through performance and relationship building, thinks strategically and analytically about business challenges, has a deep analytical background to assist the AWS MEGS Industry business unit in meeting their business objectives, delivering customer outcomes, and driving continuous improvements in seller productivity.

The candidate must be willing to “roll up their sleeves”, be a self-starter with a bias towards problem solving, a passion for diving into data, identifying and eliminating roadblocks, and has the foresight to anticipate business needs, make tradeoffs, and balance business dynamics, despite constraints. The MEGS industry Business Operations Lead will thrive in a fast-paced environment, will be able to manage through ambiguity and complexity, and constantly seek ways to invent and simplify operational mechanisms. The MEGS industry Business Operations Lead will be responsible for looking around corners and measuring the performance of the organization, will deliver relevant and timely, actionable insights on the health of their business, and will effectively manage the operating cadence for the team.

Maturity, strong judgment, and the ability to influence are all essential to success in this role. The successful candidate has excellent business and sales acumen, strong communication and collaboration skills, deep analytics experience, broad technical skills, and a demonstrated ability to both execute and influence.

The person in this role will act as a trusted advisor, partnering with global MEGS industry leadership and other cross-functional teams to automate and optimize operational mechanisms, and invent new ways of diving deep with data to uncover actionable insights that help us serve our internal and external customers.

This role must be located in an AWS Hub office in the US, with a strong preference for New York City. The strive to create an equitable and inclusive culture where all team members feel safe, empowered, and able to do their best work. This is an exciting opportunity to join a team and growing business where you’ll be able to have a high impact.

Key job responsibilities

• Manage the operating cadence for MEGS industry business unit account teams, focused on leading the revenue management and forecasting mechanism.

• Build an account revenue monthly reporting mechanism to deliver business performance insights by different revenue views.

• Partner with Finance to analyze contractual credits and discounts, including assisting account team leaders with forecasting future credits and discounts.

• Lead the annual business unit quota allocation mechanism.

• Track and report all key performance indicators, goals, and trend analyses for weekly executive business reviews.

• Participate in and support MEGS industry strategic and bi-annual account planning activities.

• Leverage data, metrics, and analysis to provide accurate, actionable insights and make informed recommendations to sales leaders. Inform with anecdotes when data is lacking.

A day in the life

About AWS

Diverse Experiences

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AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

About the team

This position is part of the Business Operations team within the AWS Sales, Marketing, and Global Services (SMGS) organization and will be focused on working with the AWS Industries’ Media, Entertainment, Games, and Sports (MEGS) Industry Business Unit as they grow and scale the business globally. Within the SMGS organization, the Business Operations team acts as business partners and trusted advisors to AWS Industries and Strategic Accounts teams, accelerating growth and customer outcomes. We maximize seller productivity and Go-to-Market (GTM) motions by delivering actionable business insights and company-wide transformational mechanisms with agility and scale.

Basic Qualifications

• Minimum of 5 years of leading a divisional operations function or similar responsibilities supporting sales functions

• Advanced expertise with Salesforce.com (SFDC)

• Demonstrated ability to define, refine and implement sales/business operations mechanisms and policies

• Advanced Microsoft Office skills, particularly Excel and Word

• Bachelor’s degree

Preferred Qualifications

• Experience with Tableau or other BI/analytics tools

• Business Operations or Sales Operations background

• Strong analytical and communication skills with the ability to think strategically about business challenges using data

• Experience presenting to senior leadership

• Ability to convey operational status and issues to multiple levels of the organization with the appropriate level of detail and clarity.

• Experience in multiple organizational programs such as goals setting, training/enablement and metrics development.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.