Excellence In Everything We Touch

Position Summary

The Business Documentation Controls Lead is a pivotal role responsible for owning the identification, assessment, and mitigation of risks and controls issues in process designs for Crawford. This role is accountable for coordinating risk management activities for Operational Excellence and sits within the Business Process Design Compliance and Controls team.

The ideal candidate for this role has a proven track record of driving risk and controls management in an insurance or financial industry setting for large-scale programs. The role demands effective management of competing priorities and close collaboration across various teams and functions to ensure effective and compliant delivery focused on enabling the simplification of the way we work.

Responsibilities

• Uphold engagement model between the transformation strategy and controls functions to appropriately assess risk in process designs and execution efforts; and document risk management protocols

• Ensure risks associated with future state processes are identified, measured, monitored, and controlled in accordance with risk, compliance, and controls policies and procedures

• Maintain continued awareness of key and emerging risks within the company and industry

• Develop, maintain, and deliver training, including risk and control, process documentation, and governance

• Manage process documentation team ensuring quality assurance and timely delivery in accordance with the stated procedures.

• Directly oversee and ensure quality of process documentation team.

• Act as the liaison between Global Business Service Center process documentation resources and Assessment and Execution teams, driving transparency, facilitating communication, delivering bi-directional feedback, and owning status updates

• Collaborate among the Global Transformation Office Teams to translate controls requirements into compliance processes and to embed into functional and non-functional requirements for solution selections

• Collaborate with other functions (e.g., Internal Audit, Financial Reporting Risk, Information Security, and Privacy Office, etc.) to review designed processes to ensure alignment

• Direct compliance issues to appropriate existing channels for investigations and resolution

• Collaborate and uphold process documentation standards and guidelines while overseeing change delivery.

• Other duties as assigned.

• Support the build and implementation of a scalable structure and way of working with the Global Business Service Center (GBSC) and other dedicated resources

Requirements

• Bachelor’s degree or higher in Business, Risk Management, Finance, or related discipline is required.

• Professional certification or accreditation in risk management, process improvement, or related would be an asset.

• 3+ years of experience in risk management, controls, process improvement, or related role

• Insurance or financial services experience required

• Proven experience conducting risk assessments and audits to identify and evaluate risks and controls, and corresponding impacts in a professional or financial services environment

• Experience providing guidance to senior management, project teams, and stakeholders on risk and controls exposure mitigation and response plans

• Knowledge of risk management principles, methodologies, and tools

• Razor sharp attention to detail

• Ability to efficiently assess risk

• Demonstrated judgment, initiative, and organizational skills

• Ability to work, coordinate, and facilitate discussions with various teams and senior leadership

• Strong strategic, analytical, and problem-solving skills

• Strong organizational, time management, and prioritization skills

• Proficiency in client and Stakeholder management

• Demonstrated self-sufficiency with ability to work both independently with minimal supervision and in a collaborative environment

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family.

• Our total compensation plans provide each of our employees with far more than just a great salary

• Pay and incentive plans that recognize performance excellence

• Benefit programs that empower financial, physical, and mental wellness

• Training programs that promote continuous learning and career progression while enhancing job performance

• Sustainability programs (https://www.crawco.com/about/social-responsibility) that give back to the communities in which we live and work

• A culture of respect, collaboration, entrepreneurial spirit and inclusion

  Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

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Posted Date1 month ago(7/29/2024 12:27 PM)

Requisition ID2024-25821

Job LocationsUS

Position TypeRegular Full-Time

CategoryEthics and Compliance

Business UnitShared Services