Job Description

An Insight Global Client is looking for an A/V - IT Support Technician to join their team on a contract to hire basis.

• Investigate and resolve intermediate level AV problems in conference rooms.

• Resolve other problems associated with room acoustics, microphones and amplification and/or video projection.

• Differentiate between AX link, RS232 and Ethernet protocols for control system installations.

• Maintain projectors, wiring, signal distribution amplifiers and audio or video switchers.

• Coordinate installation of equipment for new or renovated conference rooms.

• Modify programs and ensure room functionality after equipment upgrades or replacements.

• Monitor customer requests, analyze, repair and document resolution details or escalate problems to next level.

• Participate in planning with event coordinating teams, ensuring they know the AV possibilities available to them.

• Provide intermediate computer support and training to users of conference room technology.

• Provide computer support (PC and Mac) to users using the classroom/instructional technology.

• Provide users with assistance in working in specific applications.

• Monitor equipment-related activity and movement to support successful equipment inventory quarterly.

• Assist project management, clients, and key stakeholders with conversion of AV/VTC systems.

• Crestron digital signage configuration and support using the Creston Toolbox and XiO Cloud.

• Assist with training and mentoring junior staff.

• Windows Updates and Patch Management using SCCM.

• Support mobile device setup and activation within MDM system.

Compensation:

28-35/hour depending on level of experience

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

• Skills in A/V support and maintenance

• Knowledge of A/V best practices and standards

• Networking skills / Cisco AV Infrastructure - CISCO VLANs, IP errors, how network architecture works

• WebEx Systems Crestron

CTS cert

Bachelors Degree null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.