Go and check the Nestlé Youth Entrepreneurship Platform: www.nestleyouthentrepreneurship.com

Position Snapshot

• Nespresso in Italy, Milan (Assago) Head Quarter

• Undergraduates or graduates in Engineering/Economics

• Nestlé welcomes people with disability

• Full-time internship (6 month)

• Start date: 22/07/2024

Position Summary

• The candidate will have the opportunity to be part of the Nespresso Operational team;

• She/He will support the team in optimizing After Sales KPIs for machine maintenance and repair for B2C/B2B and logistic processes;

• You will support the team in the day-by-day activities in the management of technical problems of both B2B and B2C customers, aiming to guarantee the best service level;

A day in the life of...

• Manage the interventions prioritization according to requirements (insufficient stock situation, urgencies, etc.), providing proactive feedback to internal stakeholders;

• Managing and monitoring customer interventions through management systems in order to ensure perfect business execution;

• Support new projects related to improve level’s inventory balance’s governance with system enhancement, supported by IT;

• Automatize analysis on Machines Performances and Costs management;

• Support 3P (Third Party) in daily management: stock reconciliation, intervention management and inbound-outbound processes;

• Ensure communication and collaboration with other functional departments (Customer Service, Sales, Logistic, etc.) and between 3Ps for a quick reaction to urgencies or issues;

• Maintain and improve a KPI dashboard, identify and propose new KPI to address trends and performance, highlight and anticipate possible issues;

What Will Make You Successful

• Curiosity and interest to processes in a complex and dynamic Operation & After Sales Services;

• Strong analysis and problem-solving skills;

• Good communication skills;

• Positive forward-looking mindset and team spirit;

• Knowledge of Microsoft Office: Excel (macro), PowerPoint, Power BI;

• Fluent in English;

We are Nestlé. We are the Good food, Good life company.

Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People .

At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate.

Here at Nestlé you will also be able to be part of the Emotional Communities , groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of. Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.