Service Administrative Assistant

This position is supervised by the Service Operations Manager and VP. In general, the work schedule follows company hours of 8:00 a.m. – 5:00 p.m., Monday through Friday, with one hour for lunch. This schedule may be altered as business needs warrant. This position will be located in Ashland, VA.

Primary Responsibilities of the Service Administrative Assistant

Providing administrative assistance to the Service organization, specifically the Operations manager and Vice President, to ensure smooth day-to-day operations. The AA will possess strong communication, organization, problem solving, multi-tasking skills and administrative skills while also maintaining confidentiality.

Main Tasks of the Service Administrative Assistant

• Support the Service Operations Manager and VP to handle correspondence, including reviewing documents, emails and reports
• Work closely with the Operations Manager to keep them well informed of upcoming commitments and responsibilities and follow-up as needed
• Coordinate projects, organize and plan events, meetings and conferences and provide administrative support
• Handle sensitive and confidential information with discretion and professionalism. Ensure the privacy and security of all data and communications
• Review Service Policy Invoices and provide feedback
• Work with Sales Team and Operations Manager to quote service pricing
• Service Team project tracking such as IWarehouse etc.
• Weekly, Monthly, Annual Team meeting preparation
• Customer Service Opportunity Management
• Service metric review
• Service Tool request management (budget management)
• Regular and reliable attendance
• Perform other duties as assigned

Skills and Personal Characteristics of the Service Administrative Assistant

• Dedication to providing exceptional customer service
• Strong administrative skills: analytical, organized, detail-oriented, flexible and spreadsheet/PC proficient. Proficient in the use of Microsoft Word/Excel/Powerpoint/Outlook
• Excellent written and verbal communication skills: the ability to interact with customers, vendors and all levels of employees throughout the company in a tactful and appropriate manner.
• Self-starter, a highly motivated individual with the ability to handle multiple tasks, interruptions and changing priorities, with strong emphasis on scheduling priorities.
• Discretion and confidentiality
• High attention to detail and accuracy
• Excellent organizational and time-management skills
• Flexibility to adjust work responsibilities as job evolves and grows.
• Have the desire to continue to learn new skills and take on new responsibilities in response to company change and growth.
• Work well independently and as a member of a team.
• Have at least 3 years experience or equivalent education.

REQUIRED EDUCATION / EXPERIENCE:

• 5+ years of experience supporting Management leadership
• 5+ years of Microsoft Office experience

Benefits:

Competitive voluntary benefits including medical, dental, vision, long term disability, 401(k) retirement plan with company match, paid holidays, PTO. In addition, the company provides employee term life insurance and company paid short term disability insurance.

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About the Company: Since 1935, Werres Corporation has been providing material handling equipment, customized engineering systems, and forklift equipment to clients throughout Maryland, Virginia, West Virginia, Washington D.C. and the Federal Government worldwide. A Toyota Industries Corporation Group Company.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

Drug Free Workplace. Background Check Required.