Summary This position will be organized in the Telehealth Service Line (Connected Care) at the Asheville VA Healthcare System, under the direct supervision of the Chief, Connected Care. The Connected Health Coordinator will work closely with Telehealth Coordinator, and VISN leadership. Responsibilities Duties include, but not limited to: Leads the facility's efforts as an administrative liaison, to integrate current and future Connected Health Modalities with healthcare providers and patients and serves as liaison and administrator to VISN and National teams. Responsible for establishing and managing communications plans that identify target audiences including appropriate messages, activities, and resources. Responsible for supporting and guiding facility VHA public affairs officers and stakeholders about Connected Health's variety of Modalities. Oversees Connected Health's online presence and web content and leads innovations to keep facility Connected Health on the cutting-edge. Ensures accountability via written communication as it relates to Connected Health. Formulates a marketing strategy from research, reports, products, and organizational data. Designs, conducts, and evaluates innovative means to advertise and market Connected Health products. Represents the VAMC/HCS at forums, conferences, and meetings. Delivers presentations to all levels of the VAMC/HCS, service organizations, and veterans, family members and caregivers. Works in collaboration with the Telehealth Coordinator and Virtual Health Resource Center clinical staff in advertising and promoting the use of all virtual tools and virtual care modalities, to include, but not limited to, VA supported apps, MHV, Virtual Care Manager, patient wearables, store and forward programs, clinical video telehealth programs, remote patient monitoring programs, etc.. Develops multimedia campaign materials (e.g., printed articles, brochures, videos) to enlighten target population. Researches and writes articles, news releases and briefs for inclusion in publications and for release to other media. Applies advertising and marketing techniques to material produced to include color dynamics, reading grade level, graphics and design, journalistic writing, etc. Represents Connected Care Service at forums, conferences, and meetings as needed. Delivers presentations to all levels of the VA Healthcare System, service organizations, and veterans, family members and caregivers. Maintains liaison with VISN and national Connected Health teams and coordinators to ensure correct, current and accurate portrayal of information is provided to meet objectives. Analyzes functional clinical and business process changes or impact to clinical guidelines in terms of policies, procedures, and user behaviors. Evaluates the impact on the clinical and business workflow and processes. Engages clinical, business, and operational staff through analysis and recommendations focused on the fact that programs are not just new business practice techniques and strategies. Provides leadership involving workgroup transition issues. Evaluates and makes recommendations for effective facility changes. Analyzes participation trends, customer markets, needs of the consumer, and advises Connected Care leadership team on concerns and trends. Manages multiple projects by planning and organizing activities. Proposes, develops, and implements strategic plans and objectives for the enhancement, maintenance, and future advancement of operations for the Connected Health program. Coordinates with multi-disciplinary teams comprised of professional, technical andsupport personnel on clinical and business functions for the Connected Health program/products. Leads cross functional teams to provide program metrics, quality improvement, operational planning, and strategic planning. Develops implements, maintains, and documents internal and control policies and procedures. Analyzes new or amended legislation, and develops policy covering programs, activities, or functions for which the facility has responsibility. Identifies problems and applies analytical techniques for the purpose of resolving issues. Negotiates conflicting demands and manages multiple projects with tight deadlines. Serves as the facility liaison to the National Program Management Office and National Help Desk. Establishes and manages the training plans and designs and perform needs assessments within the project relative to functional and training needs and project effectiveness. Performs other related duties as assigned. Work Schedule: Monday-Friday 7:30AM-4:00PM Telework: Ad-hoc; at discretion of Supervisor Virtual: This is not a virtual position. Position Description/PD#: Communications Specialist/PD044890 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/29/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: EXPERIENCE AND EDUCATION: Experience: At least one year of specialized experience equivalent to at least the GS-9 level in the Federal service that includes: Working to resolve customer concerns or problems, working with my HealtheVet platform, and leading process improvement teams. OR, Education: Have a Ph.D. or equivalent doctoral degree, OR, 3 full years of progressively higher-level graduate education leading to such a degree, OR, LL.M., if related. OR, Experience/Education Combination: Have an equivalent combination of specialized experience and graduate-level education. Preferred Experience: Connected Care experience, Technology experience, MyHealtheVet experience. You will be rated on the following Competencies for this position: Administration and Management Communications Planning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary, but may require periods of standing during presentations, briefings, speeches, health fair activities, etc., although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.