Description

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Sr. Technical Account Manager (TAM) to support our customers’ digital transformations. In the spirit of Amazon's building mentality, we're looking for individuals help drive customer innovation across a breadth of domains. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to Public Sector Partners.

As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of breadth of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, CodePipeline, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The TAM is the centerpiece of value to our Public Sector Partners customers. If you wish to be at the forefront of innovation, come join us!

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

Key job responsibilities

• Educate, empower, and evolve customer's AWS experience through technical guidance, solution-building, and advocacy

• Ensure AWS workloads have risk mitigations in place and adhere to operationally sound practices

• Use Bias For Action and Customer Obsession to proactively lead customers to longterm success

• Work with a range of customer stakeholders from developers through to C-suite executives

• Develop customer partnerships to drive the alignment of the right priorities, solutions, and business outcomes

• Demonstrate technical leadership at scale and avoid pitfalls of thinking small

• Collaborate with cross functional AWS Teams; from Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers

About the team

About AWS

Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Bachelor’s degree in STEM with 2+ years of work experience, or 2+ years of related work experience

• Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.

• 2+ years of customer-facing experience in technical engineering or systems architecture

• Understand operational parameters and troubleshooting for three (3) of the following domains: AIML / Compute / Storage / Serverless Architectures / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment

• Ability to juggle tasks and projects in a fast-paced environment

• Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred Qualifications

• 5+ of Experience in operational parameters and troubleshooting for four (4) or more of the following: AIML / Compute / Storage / Serverless Architectures / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment

• Experience in Informational Technology operations

• Internal enterprise or external customer-facing experience as a technical lead

• Executive level technical consulting experience

• Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP

• Previous experience as a Software Engineer, Developer, DevOps Engineer etc.

• Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform etc.

• Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.