Description

The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth. Our team invents and innovates across technology, processes and people to enhance the services we offer, improve Seller engagement and satisfaction, and build scalable solutions.

The SAS Business Accelerator Team (SBAT) focuses on accelerating the 3P growth inputs through strategic initiatives and relentless focus on inputs. We provide best in class services to SAS Sellers through programs that focus on the growth flywheel, in partnership with SAS CSM teams and internal Amazon teams. SBAT focuses on reducing laborious and mundane tasks for CSMs through automation and centralization in collaboration with Product/Tech along with standardization of initiatives to enable SAS teams to deliver services at scale.

A Sr. Program Manager on the SBAT team will own and drive Selection programs for SAS. They will work closely with internal SAS teams like CSM teams, product, tech, marketing, L&D to accelerate the selection funnel and drive growth for Sellers. They will develop, iterate and execute resilient processes to help Sellers mitigate impediments to business continuity while collaborating with operations, product management, marketing, and account management. They will also drive key initiatives in collaboration with external Amazon teams and represent SAS within the organization. The ideal candidate is highly analytical, resourceful, customer-focused and team oriented, with clear communication skills and the ability to build effective relationships with key stakeholders. They are highly autonomous and have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. Above all, they should demonstrate a high level of ownership, as they would contribute to seller experience on the Amazon platform.

Key job responsibilities

1. Execute programs focused on the delivery of a new and existing features, processes, product, or systems with high ownership. Drive and facilitate moderately complex projects; focuses on results and measuring attainment of outcomes.

2. Apply analytical skills to identify trends and business impact within reported issues and develop projects to eliminate the root causes.

3. Drive and facilitate complex projects focusing on results and measuring attainment of outcomes.

4. Assist with the definition and design of tools, standard operating procedures and processes.

5. Design scaled processes by gathering functional requirements, identifying resources needed, and defining milestones and launch schedule to ensure timely and successful delivery of the projects.

6. Influence stakeholders (including Global process owners, Site leaders, Operation managers, Account Managers) outside your direct area of responsibility to ensure delivery.

7. Identify and mitigate risks, and remove roadblocks within projects.

8. Drive accountability from stakeholders for progress on key program actions through active engagement and escalation.

9. Conduct effective meetings (business and program reviews) and able to dive deeply into details as easily as convey high-level plans with clear and concise verbal and written communication.

10. Transform raw thoughts into clear documentation and requirements (e.g., project charter, statement of work, responsibility matrix, functional requirements, implementation approach, reporting, etc).

11. Audit activities impacting selling partners and drive process improvement.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA

Basic Qualifications

• 7+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Minimum 4-6 years of experience working in Retail, Business environments, driving improvements that have resulted in measurable business impact.

• Process improvement capabilities such as Lean Six Sigma and experience in deconstructing processes and metrics, to identify areas of opportunity and lead the development and implementation of new processes.

• Strong problem-solving skills and the ability to analyze quantitatively and effectively prioritize program deliverables are essential.

• Strong presentation and written communication skills are essential, as is the ability to build effective partnerships with cross-functional stakeholders and senior leaders across a variety of groups throughout Amazon.

• Strong influencing and negotiation skills

Preferred Qualifications

• Experience in change management and driving adoption of new tools, processes, and decision support.

• Ability to effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment.

• Strong service mindset and ability to use metrics to measure service levels.

• Experience in setting up or refining operational metrics.

• Participation in metric based reviews and making decisions based on metrics.

• Strong attention to detail and excellent problem solving skills.

• Graduate/Master’s degree in related field

• Certified Six Sigma Green or Black Belt is a plus

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.