Description

Come join the AWS Marketplace Team in our mission to change the way enterprise software are bought and sold! AWS Marketplace enables software sellers to reach all AWS customers; and enables software buyers to easily discover, purchase and consume software. Our goals include enriching the platform to support more diverse selection, improving buyer and seller experience and implementing new ideas to add new dimensions to the product. Our vision is to make AWS Marketplace one stop shop for buying and selling software just like Amazon.com is for retail.

Key job responsibilities

The AWS Marketplace and APO team is looking for a Senior UX Researcher who leads through their work and is comfortable with all stages of the product lifecycle.

From inception through launch, you will be a research owner, responsible for delivering customer insights, and influencing partners to iterate and improve, translating customer needs and constraints into simple, intuitive, customer-focused solutions.

You will help influence and drive critical business decisions, meet regularly with customers and senior leaders, collaborate frequently with designers, product managers and tech to facilitate research that will define the direction of our product experiences.

This role is intended for a research leader who knows how to use the artifacts of research, hard data and deep intuition to create and improve consumer-facing user experiences.

• Design and execute qualitative and quantitative research using different methods and techniques based on project goals and timelines

• Uncover and investigate unmet needs while validating new solutions (e.g. interview facilitation, ethnographic skills, journey mapping, design heuristic reviews, persona creation, etc.)

• Generate ideas on new or more efficient ways to answer questions that we have about customers.

• Work independently to discover new metrics for the team to benchmark against.

• Collaborate with designers and product managers to solve problems with data and define roadmaps.

• Possess excellent communication and writing skills as the research insights will directly impact business strategy and design direction.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

A day in the life

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Hybrid Work

We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA

Basic Qualifications

• 5-8 years of experience as a UX Researcher

• Experience combining qualitative and quantitative research methods (Kano, Max Diff, a/b testing, complex surveys etc.)

• Experience with maturing a research practice (which may include setting up more streamlined research operations, mentoring, and experimenting with ways to increase research impact in the organization)

• Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred Qualifications

• Experience in complex B2B spaces or working in/with government agencies.

• Excellent command of generative user research methodologies

• Ability to use research to influence strategic direction—and the portfolio to prove it

• Experience with continuous delivery in a fast-moving environment

• Broad knowledge of research methodologies and the proven ability to execute the right methodology to get the needed result

• Master's degree in HCI or related field

• Excellent written communication, presentation, and storytelling skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.