Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Program Management

Overview:

Mastercard’s North American Loyalty team provides best in class Loyalty programs for its clients in both the Financial and Merchant segments, focusing on Platforms, Rewards, Features and Benefits, Cardholder Communications and Loyalty Services. With its unique category expertise, deep understanding of customer needs and successful track record in managing Loyalty Programs, Mastercard’s North American Loyalty team addresses the challenges and opportunities of its clients, enhances Mastercard's strategic and tactical performance and establishes Mastercard's global thought-leadership presence in the Loyalty segment.

The Manager of Financial Institution Program Management will be responsible for the day to day activities of, and interactions with, Mastercard’s North American Financial Loyalty clients.

• Are you interested in being part of a high performing team tasked with driving thought leadership in the Loyalty landscape?

• Have you driven successful client projects and programs?

• Do you enjoy client interaction?

• Do you have demonstrated success with consultative thinking and applying problem solving methodologies?

Role:

The primary responsibilities of the Manager of Financial Institution Program Management, a professional experienced in client interactions and preferably Loyalty programs, include:

• Leveraging consultative skills and Mastercard’s assets to develop and deliver holistic solutions applicable to client issues and interests

• Driving thought leadership, and establishing Mastercard as a leader in the Loyalty space

• Partnering with clients to develop and execute on strategic plans for their Loyalty services

• Developing and supporting business reviews - regular client meetings to ensure alignment with customer’s strategic approach and leveraging insights to identify new opportunities to delivery Loyalty services

• Managing internal and external relationships to ensure the client’s needs are consistently and accurately relayed throughout the organization to aid in product development ideation

• Maintaining account budgets and forecasts and establishing and monitoring revenue targets throughout the year

All About You:

Essential Experience:

• Bachelor’s degree required, Advanced degree preferred

• Payments and Loyalty experience recommended

• Experience in developing and fostering customer relationships as a trusted partner and thought leader

• Demonstrated analytical and problem solving skills, including ability to frame opportunities from a customer’s perspective

Additional Capabilities:

• Demonstrated ability to successfully manage and sell to a large client or cluster of clients

• Excellent verbal, written and presentation skills along with solid project management credentials

• Experience partnering with Financial Institutions

• Proven track record in cross company, collaborative teaming at senior management levels

• Practical, yet creative and innovative

• Travel required

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Purchase, New York: $137,000 - $218,000 USD

Arlington, Virginia: $137,000 - $219,000 USD

Atlanta, Georgia: $119,000 - $190,000 USD

Miami, Florida: $119,000 - $190,000 USD

New York City, New York: $143,000 - $228,000 USD

O'Fallon, Missouri: $119,000 - $190,000 USD