Job Title: Call Center - Assistance Coordinator

Responsibilities

• Ensure all child care fee assistance applications are processed within the mandated timeframes.

• Enter client information and data into an automated database system.

• Determine applicant eligibility according to outlined program requirements.

• Assist applicants in assessing and selecting child care options and determine child care provider qualifications.

• Prepare and distribute accurate program information and required documents to families and child care providers in a timely manner.

• Provide exemplary customer service to clients via telephone or email and assist in resolving questions or concerns.

• Maintain respectful, professional working relationships with clients.

• Maintain high ethical standards, including strict confidentiality.

• Participate in a team-oriented work environment.

• Assist with special projects and other functions as needed to accomplish organizational mission and objectives.

• Perform other duties as assigned.

Essential Skills

• 2 years of experience in Social Services, Human Services, Child Development, Case management, Call center, Case coordination, or related area.

• High School Diploma required.

• Experience with case management and multi-tasking.

• Proficiency in Microsoft Office suite and internet-savvy.

Work Environment

Work hours are from 10:30 am to 7:00 pm after training, and 9:00 am to 6:00 pm during training.

Pay and Benefits

The pay range for this position is $17.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Mar 6, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.