Job Information
The University of Texas at Arlington CRM Admissions Support Analyst in Arlington, Texas
CRM Admissions Support Analyst
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Please see Special Instructions for more details.
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
Posting Details
Position Information
Posting Number S05727P
Position Title CRM Admissions Support Analyst
UTSystem Title Business Support Analyst I
Department Systems
Location Arlington
Job Family Administrative Support
Position Status Full-time
Work Hours Standard
Work Schedule
Monday-Friday; 8:00am-5:00pm.
Some evening and weekend work required.
Some travel required.
Open to External and Internal
Salary Salary is commensurate based on qualifications and relevant experience up to $73,000.
Duration Funding expected to continue
Pay Basis Monthly
Benefits Eligible Yes
Benefits at UTA
We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
University Information
The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution. UTA ranks No. 4 nationally in Military Times’ annual “Best for Vets: Colleges” list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA’s $22.2 billion annual economic impact on Texas.
Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at https://www.uta.edu/administration/president/strategic-plan/rise100 . The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.
Job Summary
This position serves as the University admissions processing support lead for the Division of Enrollment Management as it relates to CRM success across the UTA campus. This position performs complex coordination and set up administrative and detailed work in the CRM (Slate) and related technologies. Work involves assisting in the planning, configuration, development, technical support, and testing of CRM. This position will also assist in managing and configuring the admissions applications (undergraduate and graduate), and provide consistent, ongoing functional business process support of recruitment and enrollment initiatives on campus. The position involves a high level of judgment, attention to detail, and requires knowledge of college enrollment policies and procedures. This position is an integral member of the enrollment management team and serves the campus community as it pertains the student enrollment and service. The position directly contributes to the achievement of enrollment goals at both the undergraduate and graduate levels, fosters a positive working environment that honors the UTA Principles of Community and leads to healthy levels of productivity and contributes to UTA being increasingly known as a great place to work.
Essential Duties and Responsibilities
Provide development and ongoing support related to undergraduate and graduate recruitment, focusing on the University’s application for admission, to improve the student experience and business processes to help achieve university enrollment goals.
Build and maintain forms and reports associated with reviewing University admissions applications to allow for accurate reporting and a streamlined review process.
Set up CRM functions and ensure that programs/solutions conform to division and university standards in order to maintain compliance and reach enrollment goals.
Assist with design, development and modification of the CRM.
Use analytics and user feedback to predict and measure outcome and consequences of a design.
Troubleshoot and solve CRM-related issues as needed.
Confer and collaborate with stakeholders about CRM design and maintenance, software application requirements and academic and non-academic unit, and undergraduate and graduate recruitment needs.
Perform work in ways that contribute to the University’s successful achievement of enrollment goals, including other duties as assigned.
Minimum Qualifications
- Bachelor’s degree in any field with one (1) year of experience working in a technical support position with a professional focus on attention to detail, or any appropriate combination of education, training and experience.
Preferred Qualifications
Higher education experience working with a CRM, preferably Slate.
Previous experience processing university applications, collaborating with a broad range of stakeholders and experience supporting CRM functionality.
Knowledge, Skills and Abilities
Knowledge of characteristics of CRM and affiliated technologies, preferably in higher education.
Must be able to analyze courses of action, actively participate in planning.
Ability to establish and maintain good working relationships and work independently with considerable initiative and drive.
Must be able to contribute to the achievement of enrollment goals.
Intermediate knowledge of methods and leveraging used with CRM technologies, data structure, operation analysis and support.
Ability to coordinate and work with a team.
Ability to effectively communicate technical and other information to a variety of stakeholders – including those with non-technical backgrounds.
Other Requirements
Working Conditions
On rare occasions, work might be required in an outdoor or remote location.
Work will occur in areas where temperature changes, florescent lighting, humidity, or excessive noise may occur.
Must be able to work alone or with a team, be able to use a computer and monitor screen, and be able to work in areas surrounded by other staff members.
Special Conditions for Eligibility
CBC Requirement
It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.
EEO Statement
It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
ADA Accommodations
The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu .
Posting Detail Information
Number of Vacancies 1
Open Until Filled
Minimum Number of References Required 3
Maximum Number of References Accepted 3
Special Instructions to Applicants
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
Requirement Questions
Required fields are indicated with an asterisk (*).
*What is the highest level of education attained?
GED
High School Diploma
Associate's Degree
Bachelor's Degree
Master's Degree
PhD or equivalent
*How many years of experience do you have working in design or construction in Higher Education?
None/less than 5 years
5 to 10 years
10 to 15 years
15 years or more
*How many years of experience do you have in data analysis?
None/less than 3 years
3 to 4 years
5 to 6 years
7 years or more
*How many years of experience do you have in using a Customer Relationship management (CRM) such as Slate, HubSpot or other type of similar database management platform?
None/less than 1 year
1 to 2 years
3 to 4 years
5 years or more
Documents Needed To Apply
Required Documents
Resume or CV
Cover/Interest Letter
Optional Documents
- Transcripts
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