Application Systems Analyst III - ServiceNow

Texas Health Resources is looking for a top skilled Application Systems Analyst III with ServiceNow experience. Is that you?

Work location: Remote with occasional meetings in the office at Corporate Offices 612 East Lamar Blvd Arlington TX 76011

On-call for weekends/holidays

Work hours: Full-time, Day shift; 40 hours, Monday – Friday, 8:00am to 5:00pm

Department highlights:

• Complex Problem-Solving and Impactful Work : This role involves tackling complex tasks and resolving high-level incidents, providing a stimulating and challenging work environment where your expertise directly contributes to the organization's success.

• Professional Development : With leadership oversight, you'll configure ServiceNow applications and assist with the testing and rollout of new applications and modules, providing opportunities for professional growth.

• I nnovative Contributions : You'll assist in developing and implementing complex workflows, business rules, and scripts, and designing advanced reports and dashboards, allowing you to contribute to the organization's technological advancement and e

• Process Improvement and Integration : The role offers the chance to identify opportunities for process improvement and integrate ServiceNow with other enterprise systems, promoting innovation and enhancing the organization's overall efficiency and effectiveness.

Here’s What You Need

Education

• Bachelor's Degree Computer Science, Information Technology, Business, clinical discipline, or related field (Preferred).

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience) strongly preferred.

​​​​​​Experience

• 7 years of relevant work experience with no degree (Required) Or,

• 5 years or relevant experience with an Associate’s degree (Required) Or,

• 3 year of relevant experience with a Bachelor’s degree (Required)

• Experience developing and supporting third party, consumer facing integration support (Preferred)

• 5+ years of experience as a ServiceNow System Administrator, with at least 2 years in a senior or Level 3 role strongly preferred.

License and Certifications

• ServiceNow System Administrator Certification (Vancouver or Washington), strongly preferred.

• Additional relevant certifications (e.g., ServiceNow Implementation Specialist, ServiceNow Application Developer) are is a plus.

​​​​ Skills

• Excellent written and verbal communications, presentation skills, and customer relationship skills.

• Ability to work with all levels of healthcare client organization.

• Highly organized.

• Experience with documentation, workflow design, and build configuration of area of specialty.

• Knowledge of clinical environments is highly desirable.

• Ability to develop a trusted relationship with the client during the implementation process.

• The ability to work collaboratively with teams of all sizes as well as independently with little to no supervision.

• PC skills required.

• A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways.

• Ability to serve as a team mentor and unofficial or official supervisor to other team analysts on projects, initiatives and diagnosis of failure when needed.

• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

• Normally receives little instruction on day-to-day work, general instructions on new assignments.

What You Will Do

• Build in applications to meet user requirements for new and optimized workflows in designated applications and systems.

• Communicate with customer, project team and vendors in a timely manner, with little or no supervision, in the analysis and design of business and clinical requirements for new and optimized application and system workflows, as well as ensuring secure and stable architectures are in place.

• Diagnose failures encountered in application software and related technologies. Participation in the resolution of problems and issues associated with installed applications and related information technologies.

• Quality control of all application implementations/enhancements prior to release to customers as well as ongoing maintenance and support as required by application life cycle. May include a combination of at the elbow and virtual support of clinical and nonclinical staff at any Texas Health location including our hospitals and clinics.

• Maintain an awareness of vendor and industry developments/plans in area(s) of responsibility, communication and documentation of all relevant items and activities.

Additional perks of being a Texas Health employee

· Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.

· A supportive, team environment with outstanding opportunities for growth.

Texas Health Resources Highlights:

At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve”.

Our award-winning culture is a tribute to our amazing employees. We’re thrilled to be a 2024 FORTUNE Magazine’s “100 Best Companies to Work For®” for the 10th year in a row!

We strive to create an atmosphere of respect, integrity, compassion and excellence for all. We’re committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic and generational boundaries. Join us and to do your life’s best work here!

Explore our Texas Health careers site (https://jobs.texashealth.org/) for info like Benefits (https://jobs.texashealth.org/benefits) , Job Listings by Category (https://jobs.texashealth.org/professions) , recent Awards (https://jobs.texashealth.org/awards) we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org .

Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.