Customer Service Representative

Location : Apodaca, NL, Mexico

Job Family : Customer Service

Job Type : Regular

Posted : Oct 8, 2024

Job ID : 52331

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Job Description

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• Takes ownership of individual customer requests and drives them to completion.

• Process purchase orders and quote requests while following the detailed contract review process to ensure requirements are flowing down to operational departments and executed according to customer’s expectations. Clarifies any questions with customer prior to order booking.

• Monitor and manage customer portals.

• Work as a Customer Advocate with other internal departments to drive a fast resolution to customer needs. Maintain constant communication with customers.

• Coordinate with finance on Customer accounts payable and accounts receivable issues.

• Negotiate delivery schedules while considering customer needs and organization capabilities.

• Manage workload toward achieving team KPI goals, most importantly timeliness of responses.

• Comfortable sharing & implementing ideas for improvement and willing to participate in the High-Performance Teams and any additional Lean Initiatives within the Company.

• Takes ownership of individual customer requests and drives them to completion.

• Process purchase orders and quote requests while following the detailed contract review process to ensure requirements are flowing down to operational departments and executed according to customer’s expectations. Clarifies any questions with customer prior to order booking.

• Monitor and manage customer portals.

• Work as a Customer Advocate with other internal departments to drive a fast resolution to customer needs. Maintain constant communication with customers.

• Coordinate with finance on Customer accounts payable and accounts receivable issues.

• Negotiate delivery schedules while considering customer needs and organization capabilities.

• Manage workload toward achieving team KPI goals, most importantly timeliness of responses.

• Comfortable sharing & implementing ideas for improvement and willing to participate in the High-Performance Teams and any additional Lean Initiatives within the Company.

Qualifications

• Business or administrative bachelor’s degree.

• Minimum 2 years’ experience of customer service experience required.

• Advanced English (80%-90%)

• Excellent written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts.

• Possess analytical and technical skills required to understand business practices and processes.

• Ability to learn and function with multiple software skills.

• Organized

• Strong interpersonal skills.

• Analytical

• Ability to handle conflicts

• Strong communication skills

• Responsible

• Integrate

• Team oriented

• Self-motivated

• Motivated by your goals

Parker Hannifin can be found on and around everything that moves. The company employs approximately 58,000 people in 49 countries around the world and with annual sales exceeding $13 billion dollars. Parker is the world’s leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. Parker’s focus on solving some of the world’s greatest engineering challenges sparks our passion for innovation and secures our future growth. Our technological expertise creates a more sustainable future for us all.