This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6778742

Position:Customer Sales & Service Representative I, Front Counter (Retail)

Who we are:

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the missionof bridging the digital divide between Americas major cities and Americas smaller regions. The services we offerfaster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone serviceare a direct result of our powerful culture of growth and innovation.\ \ As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

Position Overview:

Provide a positive customer experience in a prompt and professional manner. Responsible for all sales activities and retail sales associate job duties focusing on selling Mediacom product and services. Also, includes resolving billing concerns, troubleshooting service issues, processing payments, equipment inventory and scheduling service and installation appointments. Perform direct customer support for all customers consistent with Mediacoms policies and procedures.

Company Benefits:

Along with that rewarding feeling, youll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. Youll find all sorts of advantages to joining the Mediacom team including:

• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
• Education Enrichment up to \$5,000 per year for qualified employees!
• Employee Wellness Program!

Position Responsibilities:

• Achieve all sales and retention quotas set for the department by following the established departmental policies and procedures.
• Assist customers in the selection and purchase of products and services.
• Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer.
• Demonstrate a full understanding of current marketing campaigns and offerings and can communicate them clearly to customers.
• Troubleshoot basic service issues and schedule on site service calls when necessary.
• Must balance cash drawer daily and verify all monies received.
• Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner.
• Regular attendance required.
• Perform other duties as directed or required by your supervisor.
• Other duties as assigned.

Position Requirements:

• High school diploma or GED required; Associates degree preferred.
• Required 1-3 years experience in retail and/or consumer sales.
• Preferred 3 plus years customer service & cash handling/reconciliation experience.
• Exceptional relationship-building skills.
• Excellent communication skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Effective cash handling skills.
• Valid drivers license and satisfactory driver record may be required for some locations.
• Must demonstrate intermediate to advanced PC skills.
• Sales ability and willingness o meet sales goals.
• Able to stand for long periods.
• Occasional travel to other sites within the region.
• Ability to work evenings, weekends and holidays and overtime as needed.

Get to know us:Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Our Awards:Mediacom is proud to have received the following recognitions: 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to W