Description:

• Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.

• Manages IT system infrastructure and any processes related to these systems.

• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

• Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

• Provides support for the escalation and communication of status to agency management and internal customers.

• Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

• Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

  Requirements

  Position Requirements :

  The the ideal candidate for this position will have experience in Linux, Vmware, kvm virtualization, Storage arrays (NetApp), Ansible, Docker/Kubernetes, GitLab, DNS, NTP, FreeIPA, STE/STN tools LatteArt, and Nessus.

  The Level 1 System Administrator (SA) shall possess the following capabilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems.

• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.

• Manage the daily activities of configuration and operation of IT systems.

• Provide assistance to users in accessing and using IT systems.

• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

• Provide support for the escalation and communication of status to agency management and internal customers.

• Optimize system operations and resource utilization, and perform system capacity analysis and planning.

  Qualifications:

• An active and current TS/SCI Clearance with Polygraph is required to be considered.

• IAT level II baseline certification as defined by DoD 8570.01-M is required.

• Five (5) years, experience as a SA in programs and contracts of similar scope, type, and complexity is required.

• Bachelor's degree in a technical discipline from an accredited college or university is required.