• Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.

• Foster a culture of collaboration, innovation, and continuous improvement within the team.

• Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.

• Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.

• Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.

• Collaborate with stakeholders to align digital services with business objectives and technological advancements.

• Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.

• Stay abreast of industry trends and best practices to recommend and implement innovative solutions.

• Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.

• Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.

• Manage financial resources, including budget planning and cost control measures.

• Optimize resource allocation to maximize operational efficiency and service delivery excellence.

Requirements

TS/SCI with poly required

• High School/GED and 25 years of related experience

• Bachelor of Science may be substituted for 5 years of experience

• Ability to collaborate effectively across departments and with external stakeholders

• Customer focused and result oriented

• Demonstrated experience in team leadership, strategic planning, and project management

• Excellent communication and interpersonal skills

• Senior Level Management

• Strong analytical and problem-solving abilities, with a keen attention to detail

• Strong technical background with expertise in enterprise IT services

One of the Following Certifications Required:

• CCNA Security

• CySA+

• GICSP

• GSEC

• Security+

• CND

• SSCP

• CASP

• CCNP Security

• CISA

• CISSP

• GCED

• GCIH

• CCSP

Desired:

• Information Technology Infrastructure Library (ITIL) V3 knowledge

• PMP

Benefits

• Health & Life Insurance

• Dental Insurance

• Disability Insurance

• 401K Retirement Plan with Matching

• Tuition Assistance

• Vacation and Sick Leave

• Hiring Bonuses

• Referral Recruitment Program