A2 Hosting is currently looking for a Solutions Sales Specialist to join our team. T he Solutions Specialist is responsible for providing exceptional customer-service to current and prospective clients throughout the sales and upgrade process. While identifying opportunities to engage with clients, the Solutions Specialist will answer email tickets, assist via live chat, and provide over-the-phone assistance as necessary to deliver a white glove sales experience.

Shift Information:

• 12:00am-8:00am ET Tuesday-Saturday

  What you'll do:

• Provide outstanding customer service to current and prospective clients by assisting with sales and upgrade inquiries via email, live chat, and over the phone 

• Identify and understand the client’s needs; communicate service information and pricing of various services and plans that fulfill those needs

• Maintain a positive and long-term relationship with clients by providing quarterly follow-ups to ensure their hosting needs are being met

• Leverage knowledge from support and engineering teams to create creative solutions for clients

• May assist clients with basic level support tasks as necessary, escalating issues if required

• Maintain CRM records and ensure that data is added and updated regularly

• Provide accurate weekly sales performance reports to the Sales Lead

What you should have to succeed:

• A minimum of one year of related customer-service experience, ideally in a sales capacity

• Experience in a web hosting or similar technology company strongly preferred

• Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members

• Effective interpersonal skills in interacting directly with external customers

• Strong customer-focused mindset with the ability to adapt to different and potentially complex situations

• Proficient with computers with the ability to efficiently learn new software

• Ability to work as part of a team to overcome obstacles and achieve goals

• Effective time management skills including multitasking and prioritization

  Research shows that women and people from under-represented groups often apply to jobs ONLY IF they meet all of the qualifications. However, no one ever meets 100% of the qualifications, nor should they. A2 Hosting focuses on hiring people, not just skill sets, and encourages you to apply, even without meeting every qualification. We look forward to your application. A note on the location: A2 Hosting is a fully remote organization with a globally distributed workforce. With that, there is a lot of flexibility on where our team members can work, although there may be position specific limitations or requirements for the role. Additionally, since each state in the US operates as an independent entity, companies must have business licensing to hire in each state. Because of that, A2 Hosting is not able to hire in all states. At this time, we are licensed to hire in the following states: AR, AZ, FL, GA, IN, KY, MD, MI, NC, OH, OK, OR, PA, SD, TX, UT, VA, VT, and WI.

  US-based candidates who do not reside in one of the above states are unable to be considered for employment at A2 Hosting. Why Work for A2 Hosting:

  A2 Hosting provides a collaborative and team-focused work environment with a focus on training and development for all of our team members. We strive to promote from within, provide growth opportunities, and encourage our team members to embrace the curious and passionate core values that drive us forward. Additional benefits, based on location, are below: Benefits for ALL Team Members, regardless of location:

• Generous amount of Paid Time Off (PTO) hours, available DAY 1!

• The ability to work from home; this position is 100% remote

• Paid parental leave

• Free hosting services (we want our team to see why we're the best!)

  US Specific Benefits (for US based team members only):

• Subsidized health insurance - A2 Hosting pays a substantial portion of insurance costs for our team members

• Low-cost, high coverage dental and vision insurance options

• Company-matching 401(k) plans (Traditional and Roth available)

• Company-sponsored life and disability insurances

  About A2 Hosting: In 2001, our CEO, Bryan Muthig, started A2 Hosting from a two-room office in Ann Arbor, Michigan. With a mission to help the world succeed online, he wanted to make it easier for people to thrive on the internet. Fast forward to over two decades later, Muthig has used his passion and strong technical background to build a globally recognized web hosting company, with data centers all over the world. Even with this growth, A2 Hosting hasn’t strayed far from our roots. Today, with almost 200 passionate team members around the globe, we use our knowledge, skills, and resources to help our clients bring their digital visions to life every day. Continuously driven by our core values, we focus on creating world-class customer service interactions for new and current clients, regardless of their technical expertise. That passion, paired with continuous curiosity and desire to provide fast, user-friendly service, is the reason we have been successful for the last 20 years. Ready to bring your passion to the team? Apply now, we look forward to speaking with you.

FOR US-BASED CANDIDATES: A2 Hosting is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster E-verify Right to Work Poster

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