Employment Type:

Full time

Shift:

Day Shift

Description:

Glacier Hills is seeking a Resident Services Supervisor for their community in Ann Arbor. Glacier Hills Senior Living Community is a member of Trinity Health Senior Communities (THSC), one of the nation’s largest, multi-institutional Catholic healthcare delivery systems, with over 40 communities in multiple states. From our amazing residents and guests who live and stay in our communities to our colleague-centric culture, you’ll find an environment that fosters a diversity of career options, and promotes career growth within the greater Trinity network.

Resident Services Supervisor

The primary purpose of the Resident Services Supervisor is to coordinate the independent and/or assisted living supportive services. This includes monitoring and scheduling of supportive services and assisting with changes in services as requested by the resident. As Resident Services Supervisor you are delegated the administrative authority, responsibility and accountability necessary for carrying out your assigned duties.Consistently deliver outstanding customer service to residents, families, patrons and partners who live, visit and do business within the Community.

General Responsibilities:

• Develop and maintain a good working rapport with department personnel, as well as other departments within the community to assure that administrative services and activities are properly maintained.

• May assist independent residents with scheduling appointments.

• Accumulate, maintain and provide statistical data as directed.

• Responsible for maintaining contracts for independent living supportive services including obtaining signatures for new services for current residents and services for new residents.

• Anticipate the needs of residents and families, going “above and beyond” routinely to provide a comfortable environment and home atmosphere.

Minimum Requirements:

• High School Diploma or equivalent.

• Previous supervisory experience highly desirable.

• 1-3 years in a customer facing role as an administrative assistant, hospitality clerk, or physician's receptionist role required. Scheduling experience strongly desired.

• Previous experience working as a direct care worker with the geriatric population preferred.

• Must possess superior customer service skills and professionalism.

What Perks and Benefits Can You Look Forward to?

• Paid holidays and generous Paid Time Off (PTO)

• Opportunity to get paid daily - through DailyPay

• Up to $4,000 in tuition reimbursement annually!

• Full-time opportunities

• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!

• Day-1 low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.

• Fast response interview times and job offers!

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran