Professional Education Program Manager

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Nexus at Michigan Engineering offers professional educational programs on campus, online, as well as through collaborative learning environments in locations throughout the world. Nexus courses offer a broad array of interdisciplinary technical professional certificates, short courses, webinars, and custom programs that are taught by faculty from across campus and experts from industry. Michigan College of Engineering is ranked among the top tier-one universities in the United States in engineering programs and online education.

You will manage assigned custom, open enrollment, and other programs for Online and Professional Education. The primary objectives are to ensure growth through program quality, client satisfaction, and faculty satisfaction while contributing to team goals and meeting quality standards and budget expectations. The focus of this position will be managing operations of the Nexus portfolio. You will report to the Director of Marketing, Business Development and Professional Education.

Who We Are

Michigan Engineers are world-class educators, researchers, students and staff who strive to build a people-first future. As part of a top national public research institution, Michigan Engineering's mission is to provide scientific and technological leadership to the people of the world, develop intellectually curious and socially conscious minds, create collaborative solutions to societal problems, and promote an inclusive and innovative community of service for the common good.

Our vision, mission and values are supported by a people-first engineering framework that guides our work. As Michigan Engineers, we strive to apply excellent engineering fundamentals, integrated expertise and equity-centered values to reimagine what engineering can be, close critical gaps, and elevate all people. Information about our vision, mission and values can be found at: http://strategicvision.engin.umich.edu /.

The University of Michigan has a storied legacy of commitment to Diversity, Equity and Inclusion (DEI). Michigan Engineering models that commitment in our research, culture and collaborations. We seek to recruit and retain a diverse workforce as a reflection of that commitment. Learn more about DEI at Michigan Engineering: https://www.engin.umich.edu/culture/diversity-equity-inclusion/

Responsibilities*

70% Manage Nexus Portfolio for Open Enrollment and Custom Programs

• Serve as project leader for all operational facets of the non-credit program scheduling, delivery, and follow-up for open enrollment, custom, and other program deliveries

• Have solid knowledge and be inquisitive about program of study and value proposition

• Collect and assemble program materials from faculty and others

• Ensure quality of all program materials both printed and digital

• Monitor and confirm budget expenses for each non-credit public and custom course with finance team

• Work with the faculty team, directors, and marketing staff to conduct needs analysis on an annual basis

• Ensure client satisfaction with program delivery

• First line of response for instructor and student technical issues (e.g. access to course materials, connectivity, and computer problems)

• Provide in-class, virtual, and online support to faculty and learners

• Adjust course logistics as needed and communicate changes to appropriate stakeholders

• Manage program logistics (shipping when applicable), materials, food, and beverage delivery

• Create and monitor timeliness/due dates for pre-read and program materials and keep track of a variety of programs in different phases of readiness

• Arrange any special program logistics (tours, off-site meals, etc.)

• Manage special client needs after-hours - non-program networking events and local area exploration

• Correspond with the appropriate organizations to ensure that the classroom space, audio-visual equipment, and other faculty-specific needs are functioning well and in place for each program

• Work with internal/external suppliers to obtain program materials and services according to university policies and guidelines and non-US jurisdictions.Collect, review and summarize program evaluations and make recommendations for improvement and implement those approved

• Promote continuation of program offerings when possible

• Support instructors with course material development and organization either through Canvas or printing

• Provide email communication to learners before, during, and after the course offering

• Support the scheduling of new offerings and future calendar offerings

• Support the scheduling of rooms for course offerings

• Support the goals and plans relevant to the promotion and improvement of Professional Education including special projects

15% Instructor Relationship Management

• Initiate and develop strong instructor relationships

• Liaise with program instructor on program materials, logistics planning, and delivery including the development of content

• Act as liaison to the instructors during the program and provide relevant participant feedback

• Support all aspects of the course when in progress either in-person or via Zoom depending on the delivery format

15% Business Development

• Promote the portfolio/certificate options and custom programs to course participants when applicable

• Provide feedback to the marketing and communications staff on program content changes and email communications to participants

• Pass on leads for additional business opportunities to the Business Engagement team

Required Qualifications*

• A bachelor's degree and or an equivalent combination of education and relevant experience

• Contributes to a positive work community by approaching work with diversity, equity, and inclusion in mind; treats others with respect, dignity and in a manner where individuals feel they belong; listens, values feedback, and learns from the perspectives of others

• Demonstrated project management and organizational skills; strong attention to detail

• Proven ability to successfully interact with a diverse group of people while interacting with students, faculty, staff, and the public both pleasantly and professionally

• Ability to establish and maintain good working relationships and effective channels of communication at multiple levels inside and outside the organization

• Excellent communication skills, diplomacy, discretion, and presentation skills

• Must be able to handle and be comfortable with ambiguity

• Ability to work independently and to exercise initiative within bounds of standard university practices

• Demonstrated ability in problem identification and resolution

• Must be self-motivated and have the ability to work effectively in a dynamic environment

• Ability to work independently, with minimal supervision

• Must be a quick learner with the ability to multi-task

Desired Qualifications*

• Previous experience in the development and coordination of executive education programs or events is highly preferred.

• Five (5) or more years of corporate or non-profit experience and/or building academia/industry relations

• Experience developing and monitoring program budgets

• Experience with a variety of classroom delivery formats, including online learning and blended instructional formats

• Experience with experiential education

• Experience with interdisciplinary or transdisciplinary education

Work Schedule

• Requires the ability to travel to various locations to conduct work

• The person in this position routinely communicates with faculty and corporate executives

• The person in this position routinely presents at events and client engagements

• The person in this position routinely moves books and class materials weighing up to 20 pounds to class locations or other venues or events

• Occasional travel may be necessary

• Will require work during early mornings and/or nights

Work Locations

Nexus operates in a hybrid work environment consisting of both in-person and remote work. This position will be classified as a FLEX/ON-SITE position within the Michigan Engineering STARR classification matrix which means working on campus 3-5 days per week when in-person classes are in session with the possibility of working remotely at times when classes are not in session. You can find more information here: https://rpm.engin.umich.edu/human-resources/telecommuting/

Additional Information

Salary:

A higher salary may be considered for an extraordinarily qualified candidate.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

251455

Working Title

Professional Education Program Manager

Job Title

Student Affairs Program Mgr

Work Location

Ann Arbor Campus

Ann Arbor, MI

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

College Engineering

Department

Nexus

Posting Begin/End Date

7/10/2024 - 8/07/2024

Salary

$53,000.00 - $65,000.00

Career Interest

Academic & Student Services

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