Patient Services Intermediate

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for patients, families and employees.

Patient Services Intermediate will provide clerical and Reading Room Coordinator services in an outpatient setting while providing excellent customer service to patients and providers and maintaining a demeanor complementary to medical ethics and Michigan Medicine's mission, vision, values, and goals.

Responsibilities*

Essential:

• Performs Clerical & Radiology Reading Room duties as directed by Supervisor or Lead:

• Utilize proper telephone skills in directing and transferring incoming calls.

• Accurately enter patient, study, and physician information into the Radiology information system (Radiant) and be knowledgeable of the system as it pertains to your duties.

• Accurately enter codes and pertinent information.

• Be proficient in digital processes as they pertain to your duties: image archiving; PACS, CD burning, troubleshooting printer problems, and providing comparisons for interpretations.

• Be proficient in work processes; directing order requests and protocols as per study ordered; promptly providing radiologists with assistance as appropriate per role; monitoring and resolving order issues and unread studies; promptly handling all call reports & STAT reads Liaison between Radiology and all clinics or departments outside of Radiology.

• Consistently update RRC manual with process and/or workflow changes.

• Answer incoming phone calls and triage to appropriate location.

• Accurately record any phone messages and assure they are forwarded appropriately.

• Receive and assist patients and other customers.

• Be able to follow customer service guidelines consistently.

• Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.

• Ability to work independently in an ever-changing and potentially stressful environment.

• Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.

• Good oral and written communication skills.

• Working knowledge of MiChart, Radiology Information System (Radiant), Life Image, PACS Cube, and Sectra.

• Promote personal comfort and convenience of patients and families by routinely checking their needs.

RELATED DUTIES

• Interact with patients, staff, and providers in a spirit of customer service, cooperation, and teamwork.

• Demonstrate proper leadership and communication skills when assisting patients, staff, or providers with problem resolution.

• Maintains proper attendance.

• Maintain patient confidentiality and adhere to HIPAA guidelines.

• Dress appropriately and within departmental guidelines.

• Assist all co-workers, patients and interdepartmental staff as needed or as pertains to your duties.

• Coordinate and schedule Radiology procedures.

• Perform Chaperone duties as required.

• All RRC duties as assigned.

• All other related Radiology duties as needed.

• Float Patient Services Intermediate completes all duties as listed above in addition to providing coverage at the multiple off-site locations.

PHYSICAL REQUIREMENTS

• Can spend 40% of the time assisting technologists, and nurses. Responsibilities include assisting the patient to prepare for the diagnostic examination, walking patients to and from the appropriate changing areas, and walking 1st and 2nd doses of oral contrast preparations to patients. This can also include maneuvering patients with mobility devices through hallways to appropriate changing areas.

• Assisting team members with tablet distribution, walking to waiting areas to assist patients with filling out questionnaires, and covering for breaks/lunches.

• Can spend 20% of time with inventory management and infection prevention. Lifting and stocking of linens, oral contrast bottles in refrigerator and on shelves, and unloading and stocking office supplies. Keeping the area clean and in compliance with TJC standards (cleaning workspaces, tablets, counter tops, wheelchairs, and patient waiting spaces).

Required Qualifications*

• Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others

• Ability to work independently in an ever-changing and potentially stressful environment

• Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction

• Good oral and written communication skills

• Strong organizational skills

• Excellent attendance record

• High School diploma or equivalent

• Excellent interpersonal and communication skills.

• Demonstrates critical thinking skills, ingenuity, creativity and professionalism.

• Dependability and Flexibility

Desired Qualifications*

• Experience in customer service and/or healthcare setting.

• Previous experience with MiChart, Radiant, Orthopedics, and Radiology is desired.

Work Schedule

Mon/Weds/Fr, between 7a-6p, and Tues/Thurs between 7a-7p

Work Locations

A.Alfred Taubman Health Care Center

Outpatient Radiology Dept, Second Floor

1620 E. Medical Center Drive

Ann Arbor, MI 48109

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

250302

Working Title

Patient Services Intermediate

Job Title

Patient Services Intermediate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Taubman RAD

Posting Begin/End Date

6/14/2024 - 6/28/2024

Career Interest

Healthcare Admin & Support

Radiology

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