Information Technology Services

8:00A.M-4P.M., M-F

Computer

Professional

$48,000/yearly

Incumbent serves as Desktop Analyst/Helpdesk, responsible for installation, configuration, upgrade, maintenance and troubleshooting of Madison County desktop user's devices, including PCs, Laptops, printers, scanners, etc.

Incumbent

will also be required to assist the A/V equipment throughout the network. Other duties as assigned.

JOB REQUIREMENTS AND DIFFICULTY OF WORK:

Incumbent must have ability to maintain flexibility of scheduling to

meet priorities of various departments. Ability to

work with all members of all County

departments in a courteous and professional manner. Incumbent must have excellent communication skills and be very organized and methodical in regard to inventory and tracking call for assistance utilizing and maintaining the Helpdesk.

Incumbent performs duties in modern office environment. Incumbent must be able to lift and carry IT related equipment. Incumbent must be able to stand for lengthy periods of time.

Incumbent must have knowledge of Microsoft Productivity tools, such as MS Word, Excel, PowerPoint, Outlook, SharePoint, and Active Directory, as well as PC experience in hardware maintenance and upgrades.

A+ Certification is preferred. He/she will be required to produce hardware- analyst techniques and procedures, including consulting with users to determine software, hardware, or system functional specifications. This may involve design, development, documentation, analysis, test and modifications of computer systems.

Incumbent must have working knowledge of computer networks, preferably Network+ Certified.

If incumbent transfers to any position with IT, they will have 6 months of probation to attain the required certifications to perform their job.

Likewise, if the incumbent is a new hire, they will also have 6 months to attain the required certifications. All new hires are obligated to a 9- month probation period.

High school diploma or GED

Incumbent reports directly to and receives instruction/projects from the Director of ITS. The job description for the position of Desktop Analyst/Helpdesk for the Department of Information Technology Services of Madison County describes the duties and responsibilities for employment in this position.

To be considered for this position, submit a resume and 3 job references to

**lcannon@madisoncounty.in.gov

[**This position will remain open until filled.

[**Madison County Government is an Equal Opportunity Employer

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