GCI's DevOps Engineer II is responsible for the Development Operations (DevOps) function of the organization; works collaboratively with multiple Engineers and functions to develop, deploy, and maintain the organizations software and/or systems. DevOps function strives to achieve improved deployment frequency for faster time to market, shortened lead time between fixes, and quicker recovery time in the event of a new release failure. This is achieved though development of system automation, scaling efficient repeatability with Continuous Delivery methodologies, and building out technology providing effective reliability.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Responsible for the design, implementation, and support of large-scale infrastructure across multiple cloud solutions.

Automate and streamline operations and processes to rapidly release reliable applications faster and more frequently.

Build and maintain tools for deployment and testing in stable and scalable production environments.

COMPETENCIES:

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Take ownership and accountability of problems and facilitate finding a solution, involving other groups as necessary. Own and manage priorities and individual tasks without direct supervision. Take initiative and seek out opportunities. Assess and accept risks and learn from mistakes.

• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.

• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Build and maintain effective working relationships with leadership, peers, customers, and vendors. Work to resolve problem relationships directly. Create clear and concise written documentation for a variety of audiences, including developers, business analysts and business users.

• COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics. Reviews modules for quality assurance.

• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Provide a professional level of service to both external and internal customers.

• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.

• RESULTS - Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Knowledge of orchestration tools for automated deployments. Translates business and technical requirements into test cases, test scenarios, and scripts. Develop/Build IT solutions to meet business requirements.

• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

• Basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel). Understanding of configuration management and software defined infrastructure

Level Definition

Position Title: DevOps Engineer II

Grade: E06

Additional Job Requirements:

This is an advanced technical position requiring the ability to work independently performing moderate to complex duties and in a team member role working under deadlines and operating constraints. Must have experience to provide functional/technical guidance; development and implementation of software defined infrastructure, automate tasks, and the following duties:

• Creates and shares development estimates and operational requirements to enable accurate planning with realistic timelines.

• Analyze client operations to understand their strengths and weaknesses to uncover opportunities for improvements.

• Participates Integrating solutions with other applications and platforms outside the framework.

• Codes and documents custom test automation frameworks.

• Builds automated deployments using configuration management technology.

• Documents and completes knowledge transfer to production support.

• Works with Release Management to ensure modules are production ready.

• Evaluate existing applications and platforms and provide recommendations for improving performance.

• Participates in development of contingency plans including reliable backup and restore procedures.

• Develops user guides and training documentation for systems.

• Evaluates new application packages and tools.

Additional Competencies:

• Excellent troubleshooting and problem-solving skills.

• Working knowledge of two or more programming languages.

• Experience with applications, systems, or IT operations.

• Experience with frequent incremental code, testing, deployment, and Automation Tools.

• Demonstrate strong organizational and time management skills.

• Works on moderate to complex tasks in support of one or more projects.

• Works independently on small projects.

• Increased skill in multiple technical environments

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.

• Bachelor’s degree in Computer Science, Engineering, or relevant field. *

• Minimum of four (4) years’ experience in a Telecommunications, Computer Sciences/IT field or related background. *

Preferred:

• Other telecom industry or job specific certifications.

  Required at ALL Levels

DRIVING REQUIREMENTS:

This position may require access to reliable transportation for occasional travel, such as between retail store locations, offices, worksites, or other locations as needed.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

• Work is primarily sedentary, requiring daily routine computer usage.

• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.

• Ability to accurately communicate information and ideas to others effectively.

• Physical agility and effort sufficient to perform job duties safely and effectively.

• Ability to make valid judgments and decisions.

• Available to work additional time on weekends, holidays, before or after normal work hours when necessary.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

Diversity, Equity, and Inclusion: : At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer.

EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.