Warranty Administrator

Amsterdam, NY

Full Time

Mid Level

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The Warranty Administrator is responsible for communicating with manufacturers and suppliers, and securing replacement parts and repairs for defective merchandise.

Pay:  $17-$20/hour (based on experience) + commission potential for$10k-$20k annually

Job Duties:

• Review and process warranty submissions in compliance with good accounting practices, company standards and legal requirements

• Ensure claim legitimacy and adherence to warranty agreements

• Send and monitor return shipment of defective parts, and arrange for the delivery of replacements or receipt of credit

• Document and track detail of all transactions, to include dates, responses, payment history and other related information

• Ensure claim information and credits are posted accurately and timely, back to warranty schedules, and according to internal accounting procedures

• Advise management regularly of any claims which are unusual, aging, or require intervention

• Analyze claims denied by the manufacturer/supplier and, if applicable, resubmit them or obtain authorization for cancelation

• Provide excellent customer service; answer questions and explain warranty coverage; conduct research and follow up as necessary

• Assist coworkers with a variety of departmental projects during busy times

• Back-up support for Service Advisors based on the needs of the department as determined by the Service Manager 

Qualifications:

• High school diploma

• 1-2 years proven accounting, clerical and data entry experience

•  Previous warranty experience helpful

• RV or Technical knowledge preferred

Competencies: 

• Ability to structure and process quantitative and qualitative data and draw conclusions

•  Excellent computer and data entry skills

• Working knowledge of dealer software

• Detail oriented and well organized

• Ability to work in a collaborative team, in a fast-paced environment

• Experience in following verbal and written guidelines to perform job functions