Description:

Housekeeping Manager

Hyatt Place Amsterdam Airport is looking for a Housekeeping Manager

As Housekeeping Manager you are part of our international Housekeeping team and you will report directly to the Rooms Manager. You coach and supervise the Supervisors and General Service Cleaners. Furthermore you work closely together with our outsourced company to ensure room cleanliness of all 330 rooms and public areas are according to brand standards.

We care about you so you can be at your best

· In this role, you will join an international team of awesome colleagues. You will become part of the Hyatt Family, an international company across 73 countries with global growing opportunities.

· Hyatt offers a wide variety of online courses and classroom trainings. Therefore, you have great opportunities for career developments.

· Furthermore, you are eligible for discounted room rates as of day 1 and up to 12complimentary room nights after 3 months of service.

· We offer a competitive salary according to the Dutch Labor Agreement of Hospitality (Horeca CAO), 8% vacation allowance, 25 vacation days, travel allowance & free parking.

Responsibilities

· You check the inventory of amenities and cleaning products and take care of the orders, while keeping an eye on the Housekeeping budget and controlling the costs.

· You manage the team from a people’s perspective to make sure that the team is performing at its best, by coaching, training and evaluating them regularly.

· You strive for the best possible guest experience and check the rooms to make sure that all quality standards are exceeded.

· You keep a close eye on our Brand Standards to ensure that we are always compliant.

· You coach and supervise the General Services Cleaners and Housekeeping Supervisors to guarantee the cleanliness of the complete hotel, this includes rooms, corridors and public areas;

· You work closely together with supervisors from our outside cleaning company to ensure all Room Attendants are well trained and work according to our brand standards;

· You pro-actively look for improvement areas and coordinate with the Rooms Manager for implementation;

· You coordinate all repairs, maintenance and other relevant issues with the Engineering department;

· You take care of our most regular guests, frequent travelers and World of Hyatt members to help personalize their experience;

· You will assist in complaint handling and prevention of reoccurrence;

Qualifications:

Qualifications

You are;

· Enthusiastic & a true team player

· Friendly and service oriented

· Experienced in managing a culturally diverse team

· Experienced in a similar role for at least 1 years or have been a Housekeeping Supervisor/Team leader for several years.

· English speaking; Dutch is not mandatory

Preferred qualifications

· You are familiar with preferably OPERA and HotSOS or similar systems

We are looking forward to meeting you if you are interested!

Primary Location: NL-NH-Amsterdam

Organization: Hyatt Place Amsterdam Airport

Job Level: Full-time

Job: Housekeeping/Laundry

Req ID: AMS001487

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.