CX Design Intern

Your role:

As a CX Design Intern at Philips, you will have the opportunity to work in a dynamic and international environment, becoming an integral part of the team. This supportive team of experienced designers will provide an environment for you to learn and grow both your hard and soft skills.

• You will be responsible for supporting the Customer Experience team in several cx initiatives and workstreams.

• You will participate in design research activities to help identify customer needs and pain points and help develop customer experience design strategies.

• You will create design assets such as storyboards, concept sketches, mockups, and presentation to support design initiatives.

• You will support the development of personas, customer journey maps, service blueprints, and touchpoint guidelines.

• You will collaborate with cross-functional teams including sales, program management, marketing and insights.

You're the right fit if:

• You are studying towards a master’s degree in human-centered design, interaction design, strategic design or a related field

• You possess a strong willingness to engage with an international team

• You are fluent in English, enabling effective communication within our diverse team and stakeholders; language skills in German and/or Dutch can be helpful

• You are able to work with software like MS PowerPoint, Adobe Creative Suite, Miro or similar tools

• You are familiar with design thinking and human-centered design approach

• You are able to work independently as well as in a team environment

• You are proactive, structured, eager to learn and not afraid of taking responsibility

This internship offers the opportunity to work in an innovative, global health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. You will learn from experienced professionals, work on challenging projects, and develop skills essential to launching your career in the customer experience and design field.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.