Position Summary

Under the direction of the IT Manager for Client and Collaboration Services, the UC & Collaborations Administrator performs work on assigned applications in the Information Systems Department. This position requires an on-site presence in Ames, Iowa, with a hybrid option available and a flexible schedule. This person serves as the technical resource on assigned systems. Ensures all actions taken in carrying out responsibilities to support patient-centered care.

Position Responsibilities

Unit Specific Position Responsibilities

The UC and Communications Administrator will manage and support the organization’s Unified Communications systems, which include Cisco Call Manager, Unity, UCCX/UCCE, gateways, circuits and associated solutions. Specific tasks include roadmap creation, system configuration, upgrades, and day-to-day operational support for telephony services.

Serve as partner on the Microsoft 365 communication/collaboration tools and clinical communications applications (Mobile Heartbeat and Responder5 Nursecall

Maintain a comprehensive understanding of best practices, design standards, functional enhancements, security controls, and closely matching technology solutions, of those providing service at MGMC and assigned to this role.

Create and maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources.

Other duties as assigned to support the success of communications technology and consistent delivery of patient care at Mary Greeley Medical Center.

Qualifications, Knowledge & Experience

Required Qualifications (Including any licensure, certification, education):

Bachelors or Associate degree in MIS, Computer Science, related field, or combination of education and applicable experience.

Organizational Requirements:

Maintain stroke education per regulatory requirements.

Preferred Qualifications:

5 years of experience with VOIP/telephony systems.

Cisco Unified Communications Manager.

Cisco UCCX, Contact Centre Express, Unity Connection, Unity Express, Expressway and Informacast.

Video and Collaboration Tools: CMS, TMS, Webex and Teams.

Gateways: SIP, H.323, MGCP, QoS, G711/G729, on Cisco ISR and VG series.

Endpoints: SIP Soft Phones, Cisco IP Phones, Cisco IP Communicator, and Jabber

Understanding of MRA Jabber registration.

Required Knowledge, Skills & Experience:

Knowledge of basic telephony principals and VoIP protocols.

Strong VoIP troubleshooting skills with experience in: SIP, H.323, MGCP, QoS, G711/G729.

Installation, configuration, troubleshooting of VoIP SCCP/SIP phones.

Experience in Dial plan management, call accounting systems and voicemail systems.

Troubleshooting principles working directly with TDM/SIP/VoIP carriers for support of issues/outages. Expertise in solving voice and PRI/T1/SIP issues.

Basic knowledge of administration for SharePoint Online & Microsoft Teams.

Technical experience supporting IT hardware and software including but not limited to Operating Systems, Office and Exchange, Teams, Cisco Unified Communications, Mobile Management solutions, network connectivity and related infrastructure.

Advance messaging capabilities and services such as Exchange Online, Teams, and Intune.

Thorough understanding of network routing, switching, including related design and administration.

Preferred Knowledge, Skills & Experience:

Experience configuring IP Communicator and Jabber deployments on PC and mobile devices.

Management of clinical alerting platforms while integrated via VOIP protocols to ensure stable and secure communications for critical care.

CCNA or CCNP.

Detail orientated to pay meticulous attention to all appropriate aspects of a task, ensuring its successful completion.

Adaptability to retain steadiness in a changing environment.

Interpersonal skills to develop and maintain relationships with others.

Organized, structured and methodical in working skills.

Persistence in the face of adversity.

Technical Aptitude required for building understanding or specialized knowledge.

Support for systems-thinking, logical problem-solving and continuous improvement methodologies.

Excellence in team-play to support growth of others, safeguard organizational stability and ensure reliable care.