Position Title:Information Technology Support III

Job Group:Professional & Scientific

Required Minimum Qualifications:High school diploma or equivalent and 5 years of related experience

Preferred Qualifications:Experience with endpoint management systems such as MECM or Jamf

Experience with Active Directory and Group Policy

Experience managing trouble tickets in a ticket system

Experience with IT end-user support in a service-oriented organization

Experience with managing Microsoft operating systems

Experience with managing Apple products

Job Description:

The Information Technology Support III position at the College of Agriculture and Life Sciences (CALS) is a dynamic role that involves a blend of technical expertise and customer service. The primary duties include responding to and resolving a wide range of customer requests and inquiries and ensuring efficient operation and support for the Horticulture Department and the Seed Science Center. The individual in this position will be responsible for meticulously tracking and managing these requests within ISU's ticket management system. Additionally, the role may involve other miscellaneous duties contributing to the department's goals, accounting for a small percentage of the overall job responsibilities. The successful candidate will be able to perform autonomously, be an integral part of the IT support team, and be dedicated to maintaining smooth and effective daily operations.

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.

Level Guidelines• Senior-level position applies advanced and specialized expertise and competencies• Typically receives general supervision with high level guidance on the most complex assignments• Completes assignments which are moderately difficult or difficult• Resolves issues, including atypical issues, and makes recommendations• May lead projects of limited scope• Functions as “go to.” Responds to inquiries and requests from others inside and outside work area• May act as a lead, assigning tasks and providing guidance to lower level workers• May provide supervision to one to two other staff or lead a small work team• Provides guidance to students

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:PS808

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:• Retirement benefits including defined benefit and defined contribution plans• Generous vacation, holiday and sick time and leave plans• Onsite childcare (Ames, Iowa)• Life insurance and long-term disability• Flexible Spending Accounts• Various voluntary benefits and discounts• Employee Assistance Program• Wellbeing program

Original Posting Date: April 25, 2024

Posting Close Date:May 9, 2024

Job Requisition Number:R14570

By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu .

If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .

General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.