Job Family: Internal Services

Req ID: 427512

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering.

In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries.

Want to know more about GBS? Check out here (https://new.siemens.com/global/en/products/services/gbs.html) !

Are you ready to be part of the change and help us make real what matters?

Your mission will be…

• ·Oversee service delivery, take accountability, and report performance.

• ·Support other Application managers in:

• oRoles and Authorization Concept (technical roles) considering Segregation of Duties (SoD) requirements;

• oPerform user inventory (technical roles);

• oPerform Service Impact Analysis (SIA) on a regular base.

• ·Escalate performance related issues and customer complaints to service owners and proactively discuss with the associate providers our customer demands.

• ·Maintain IT Risk Register containing IT Risks related to the Application. Define Risk Response Strategy. Define, implement, and track Risk Mitigations .

• ·Keep Protection Concept up to date, for all ISEC risk proper risk acceptances are obtained and documented.

• ·Participate in Protection Risks Analysis (PRA) preparation.

• ·Participate in service setups within GBS O DS.

We are looking for someone with…

• · Bachelor's or Master's Degree in Computer Science or related Engineering field or equivalent practical experience.

• ·Eagerness to learn new technologies.

• ·Excellent oral and written skills in English.

• ·Experience in dealing with third party-provided services.

• ·Good communication and networking skills in an intercultural environment and across all management levels.

• ·In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.

• ·Ability to manage and prioritize tasks efficiently.

• ·Solid resource planning and problem-solving skills.

What you can expect from us…

A 12-month internship with allowance on a hybrid and flexible working model designed to enhance your work-life balance while supporting your studies. The opportunity to do 16 hours a year of volunteer work, plus the chance to join sports groups. A health insurance and access to our on-site medical center.

In addition, you'll have access to online learning platforms, discounts with our partners and a shuttle bus to commute to the facilities.

What makes us proud as an employer :

• • Top Companies to work in Portugal 2023 (by LinkedIn)

• •World's Best Employer 2023 - 1st place in the Engineering and Production category (by Forbes)

• •Most attractive company to work in 2023 - 6th place (ranking of Universum)

• •Company with the best reputation in the Technological/Industrial sector in Portugal 2023 (according to the Merco Empresas study)

Please attach your CV in English.

#Siemens #PeopleAtSiemens# GBSpartnerofchoice

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!

#GBSDS