Director, Market Planning- Fraud & Identity, Phone Intelligence

Are you a strategic planner and problem-solver?Are you a results-oriented Market Planning professional?

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team

The Fraud and Identity Market Planning group is a high energy and dynamic team that focuses on the needs of our clients by providing thought leadership and innovative ideas. The team collaborates with internal groups to deliver market leading Identity Verification, Authentication and Fraud detection capabilities.

About the Role

The ideal candidate will serve as primary lead on understanding and implementing the strategic direction of how Phone Intelligence capabilities can be offered, combined and innovated to deliver outstanding results. You will work as a cross-functional leader to coordinate the strategic and tactical direction for Phone Intelligence solutions in North America and coordinate with global market planners for the rest of world. Further, you'll become a SME on advocating for customer needs for phone intelligence through the right combination of existing and development of new solutions across all customer journeys.

You will be responsible for:

• Creating, updating and continuously improving Phone Verification and Risk Assessment strategy. This includes analyzing data patterns, monitoring industry trends, and collaborating with cross-functional teams to enhance phone verification and risk assessment techniques.

• Leveraging knowledge and research of emerging trends to drive innovation within our organization. Proposing new strategies or adopting new solutions that strengthen our phone verification and risk assessment capabilities

• Staying up-to-date with the latest advancements in Phone verification and risk assessment technologies, tools, and methodologies.

• Identifying key solution delivery requirements. Coordinating with the product management, professional services and sales teams on delivery approach and go to market activities.

• Ensuring the proper execution of strategy by facilitating communication and alignment with key stakeholders

• Identifying use cases and coordinate case studies with Marketing to illustrate successful examples.

• Being accountable for adoption and success rates of PhoneFinder and Phone Intelligence

• Assisting with phone customer needs including capability & strategy discussions as well as proposal reviews and pricing. Working closely with Account Management teams to support customer needs.

• Performing all other duties as assigned.

Qualifications:

• Possess a BS or equivalent educational achievement. Advanced education(e.g., MA, MS, etc) is ideal but not required given the right combination of formal education and work experience.

• Have a minimum of 7+ years related fraud risk strategy or related professional experience. Ideally: Prior experience with fraud risk management, controls, and processes.

• Have a strong blend of analytical skills, process expertise, project management, and relationship-building skills. Experience leading projects and program management.

• Demonstrate thought leadership and solution-oriented mindset

• Experience working with vendor cost and transforming to market pricing

• Demonstrate experience in research, document and communicate relevant trends in Fraud & Identity space

• Demonstrate the ability to think strategically and apply both quantitative methods and business insights to drive results

• Demonstrate the ability to build successful relationships in a cross-functional environment

• Experience developing strategic product roadmaps

• Demonstrate clear, effective written and oral communication skills

• Have the ability to thrive in a dynamic, ever-changing, energetic environment, and to adapt to changes quickly.

• Have a PMP or Six Sigma cert.

Learn more about the LexisNexis Risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000)

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At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.