Why SoftwareOne?

At SoftwareOne, we're not just about technology solutions; we're about people. We believe that diversity, equity, inclusion, and belonging are essential elements of our success. We strive to create an environment where every individual, regardless of their background or identity, feels valued, respected, and empowered to bring their authentic selves to work. Our commitment to diversity and inclusion fuels our innovation, drives our growth, and ensures that we can better serve our clients and communities worldwide.

The role

We’re looking for a dedicated Support Engineer to join our team in Kazakhstan. This role is ideal for someone who is passionate about technology, has a strong understanding of Microsoft products, and thrives in a fast-paced environment. You will be providing technical support for issues related to Windows Server, Microsoft Azure, Office 365, Microsoft SQL, AD/AAD, and IT Security.

In this role, you will:

• Provide expert technical support for Microsoft products, troubleshooting and resolving incidents and service requests efficiently.

• Communicate effectively with customers in Russian or Kazakh, keeping them informed of progress and ensuring a high level of customer satisfaction.

• Use your experience to analyze and isolate issues that affect customer systems, escalating to senior peers when necessary.

• Participate in IT projects, delivering work aligned with customer needs and project objectives.

• Keep your skills up-to-date, especially in cloud technologies that SoftwareOne offers services for.

What we need to see from you

• Proven experience with Microsoft technologies, particularly Windows Server, Microsoft Azure, Entra ID, Identity, Office 365, and Microsoft SQL Server.

• Excellent communication skills in Russian or Kazakh, and fluency in English for internal communication.

• Expert use of Microsoft Office Suite, with the ability to manage service requests and incident resolutions.

• Highly motivated, methodical in troubleshooting, and able to work under pressure in a fast-paced environment.

  Why Join Us:

• Opportunity to deepen your technical knowledge and broaden your skills across various Microsoft technologies.

• Work on diverse projects that challenge your expertise and expand your professional growth.

• Join a supportive team focused on delivering high-quality services to our customers.

• Play a key role in ensuring the operational success of our customers in Kazakhstan.

  This role is a perfect fit for someone who is eager to grow their career in a dynamic environment while delivering exceptional support for SoftwareOne customers. Join us and be part of a global leader in software and cloud solutions!

Job Function

Software & Cloud Services

Accommodations

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program (https://www.softwareone.com/en-in/careers/softwareone-academy) .

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.