The Operations Supervisor reports directly to the Operations Manager in managing daily operations to include but not limited to; route supervision, dispatch and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, clearing exceptions, responding an investigating customer complaints, internal investigation, managing the entire operation in the absence of the Operations Manager, complying with all Company policies, and managing the operation within the budgetary plan for the location.

Benefits:

• Comprehensive benefits package including health insurance, retirement plan for individuals and family, and paid time off.

• 401k plan with Fidelity.

• Supportive work environment focused on safety, teamwork, and professional development.

Major Responsibilities:

• Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel with Manager.

• Oversees scheduling of operators: monitors operations and coordinates delivery of service with superiors. Investigates employee complaints and department related incidents.

• Investigate and respond to rider/public complaints within 5 days of receipt.

• Respond to customer inquiries and requests.

• Works closely with the maintenance department and Manager to ensure that all operation service requirements are met.

• Track, compile, and analyze performance; manage interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.

• Ensures the timely and efficient completion of all assigned tasks.

• Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.

• Coordinates with the safety and training department to ensure all safety goals and directives are met.

• May operate a vehicle in revenue service, if necessary.

• Working knowledge of dispatch and dispatch software (Ecolane).

• Ability to use a tablet or other Mobile Data Terminal (MDT) equipment.

• Assists dispatch in assigning manifests and documents manually in the specified computer system; assists in updating and maintaining dispatch log and extra board information.

• Assigns and monitors vehicle availability; provides input on various operational issues including construction detours, serious weather conditions, found property, and passenger complaints.

• Solicits additional staff to cover trips where needed.

• Notifies all appropriate personnel of all incidents and accidents; monitors and directs emergency situations; ensures that all incidents and accidents are fully documented and investigated.

• Assists with the operator process; administers discipline to operators and dispatch including recommendations for suspension or termination; documents attendance and enforces uniform policy; counsel employees.

• Maintains confidentiality of all information.

• Other duties as required.

Minimum Education & Certifications Required:

• High school diploma or equivalent, such as GED, required. Bachelor’s Degree or four years of relevant college coursework preferred.

• Valid driver’s license in good standing with the state.

• 1 or more years of relevant transit supervisory experience required.

• 1 or more years of transit dispatching experience preferred.

• Thorough knowledge of basic laws, ordinances and regulations underlying the transit operation.

• Thorough knowledge of the methods of operation of the transit system’s staff and operational departments.

• Working knowledge and proficiency with Microsoft Word, Excel, and relevant database programs. Utilizes data and analysis to identify trends and staffing needs.

• Good written and oral communication skills.

• Ability to organize and perform work efficiently, strong attention to details.

• Ability to work effectively with labor; may include labor grievances and negotiations.

• Travel requirement (as a percent): <5% travel for occasional meetings and oversight at our secondary location, Carbon County Transit.

• Must be able to pass a pre-employment drug screening, maintain a DOT physical certification, and pass a background screening.

• Availability Requirements: The role necessitates flexibility to work weekends as required and accommodate schedules beyond standard office hours. Salary employees are expected to remain on-call and keep their work cell phones accessible, unless otherwise arranged with the General Manager and Operations Manager.

Application Process: Interested candidates should upload a resume with their application outlining relevant experience and qualifications.

Join our team and contribute to our commitment to quality service and vehicle safety. We look forward to welcoming you aboard!

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, dependable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen.

California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.

Job Category: Operations Management & Supervisory

Job Type: Full Time

Req ID: 3261

Pay Group: G75

Cost Center: 218

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.