Training and Onboarding Lead

Job Number: JO-2402-10459

Location (City, State): Allentown, PA

Employee Group: Regular

Shift: Day

Travel: 0%

Site Name: Allentown Fulfillment Center

Is Remote Eligible: No

Training and Onboarding Lead

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.

Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for an Onboarding and Training Lead. Radial’s omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end to end processes reducing costs for our customer while enhancing the consumer experience.

Role Summary:

The O&T Lead will work closely with operations in providing essential training (new hire, soft skills, refresher training, etc.) to associates (SSP and FTE) in the operation. The responsibility of the position is to facilitate the fulfillment center’s training programs to associates (SSP and FTE) to achieve success in their job and meet our client’s needs.

Responsibilities:

• Maintain accurate records to track training progress and completion.

• Support the fulfillment centers initiatives and associate Orientation and onboarding.

• Provide initial training and role overview to associates.

• Provide continued training to associates.

• Observe associates work and provide feedback.

• Remain up to date on current standard operating procedures and policies.

• Responsible for ensuring the quality and integrity of training in assigned department.

• Track and document concerns/issues with trainees and report to supervisor.

• Work closely with department leads and supervisors, maintaining timely communication.

• Keep the T&O Department supervisor informed of daily training progress.

• Communicate to the trainee expectations around our core values, productivity, and quality.

• Advanced knowledge and ability to effectively perform in multiple functional areas of the fulfillment operation to prepare, process and move merchandise productively, safely, accurately and per established standards, guidelines, and production rates.

• Update and/or maintain all training and tracking material, SOPs, Work Instructions, etc.

• Learn and perform warehouse processes.

  • The position description is not all inclusive and you may be required to perform other duties as assigned. *

  Qualifications:

• • Must have strong computer literacy and knowledge of computer software (PowerPoint, Word, Excel, etc.)

• Must have professional demeanor and attire.

• Must be able to follow directions.

• Must have impeccable attendance.

• Must be responsible.

• Must be dependable.

• Must act as both a leader and a team player.

• Must act as an example.

• Must be highly proficient and professional regarding communication.

• Must display an optimistic mindset.

• • Must be motivated.

• Preferred Qualifications:

• Bilingual-Spanish

• Training & Development

• WMOS competency

  Travel:

• This position is not remote.

• Travel up to 10%.

  Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.