District Manager

Job Details

Level

Experienced

Job Location

Allentown (LD) - Allentown, PA

Position Type

Full Time

Education Level

Bachelors Degree

Job Shift

Day

Job Category

Banking

Description

General Summary(What is done and why)

The District Manager is responsible for the leadership and oversight of branches in their district. Provides leadership and support to the branch managers and coaching and development of staff as it relates to sales, service and operations. In addition, responsible for maintaining and growing new consumer and business members, quality business deposit accounts and lending expertise through financial counseling and product awareness. To support and be involved with community and Credit Union activities to ensure the achievement of the region and corporate goals. 

Essential Functions, in Priority Order(Majority of duties, but not meant to be all inclusive or prevent other duties from being assigned as necessary)

• Provide leadership and supervision to the Branch Managers that includes staffing, training, evaluating performance, performance management, daily operations, staff scheduling, problem solving and decision making that enable the aligned district branches to function efficiently and provide quality member service.Time: 50%

• Responsible for the performance of the aligned District branches.  Maintain and grow sales and member satisfaction through regular coaching and training of branch management staff, which results in improved sales performance, service skills, product knowledge, and policy and procedure competencies. Time: 20%

• Responsible for Business Development to promote Corporate Member engagement, membership, deposit, and loan growth, and positive public relations.  Partnering with Branch Partners to maximize new member relationships and identify additional opportunities for loans and deposits.Time: 15%

• Responsible for ensuring sound operations, adherence to policies and procedures, rules and regulations, building security, responding to member complaints, concerns, suggestions or compliments and communicating and/or distributing information to branch management and/or the corporate office.  Fulfills all reporting requirements and communicates relevant information. Additional duties as assigned.Time: 15%

Qualifications

Education(Minimum education required to perform the duties of this position)

• Bachelor's degree in related field or two years of related work experience required.

   

  Experience(Minimum experience required to perform the duties of this position)

  In additionto the education requirement:

• Five years financial services branch management experience required.

• NMLS registration required.

   

  Knowledge, Skills and Abilities(Minimum technical and communication skill levels and licenses/certificates normally required to perform the duties of this position)

• Business development or external sales calling skills.

• Excellent communication skills.

• Leadership skills in team development.

• Working knowledge of quality service components.

• Knowledge of management techniques and strategies. 

• Ability to develop and implement effective policies and procedures.

• Conflict management skills.

   

  Mental Requirements

• Ability to analyze budgets, trends, training/staffing needs, reports, and statistics.

• Ability to use good judgment and make sound decisions quickly.

• Ability to work under pressure.

• Proven problem-solving abilities.

• Ability to understand strategic objectives.

• Ability to concentrate in a multi-task environment.

• Ability to maintain a positive attitude and professional image.

• Interpretation of market and financial data.

• Ability to train and evaluate results.

• Capable of creatively implementing new products and motivating staff.

   

  Required Competencies

• Innovation Management

• Drive for Results

• Building Effective Teams

• Demonstrates Courage

• Customer Focus

• Integrity and Trust

• Self-Development

• Business Acumen

• Developing Direct Reports & Others

• Managing Through Systems

• Organizational Agility

• Problem Solving

   

  Tools and Equipment Used

• All available general office equipment as needed.

• All available computer software and hardware as needed.

• Cash dispense machine.

• Drive-thru equipment.

   

  Working Relationships/Contacts(Positions with which incumbent has frequent contact)

• Daily, personal/written/phone contact with Credit Union staff.

• Daily, personal/written/phone contact with Credit Union members.

• Daily, personal/written/phone contact with home office.

• Weekly, personal/written/phone contact with existing and potential Corporate Members.

• As needed, personal/written/phone contact with other Credit Union managers.

   

  Physical Demands(Physical effort generally associated with this position)

  Work involves standing and walking for brief periods of time, but most work is done from a seated position.  There is potential for eyestrain from reading detailed reports and computer screen.  Deadlines, workloads and pressure to achieve goals may cause increased stress levels.

   

  Working Conditions(Typical working conditions associated with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position)

  Internal- Work is normally performed in climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc).  No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings.

External - Some travel in market and between branches is required; however, information on environmental conditions is not available.

United Federal Credit Union has served its Members since 1949 by helping them to build a sound financial future. United is based in St. Joseph, MI, with additional branches in Arkansas, Indiana, Michigan, Nevada, North Carolina, Ohio, and Pennsylvania. United, as a not-for-profit company, takes its commitment to both Members and the community to heart by improving lives and bettering local neighborhoods through financial tools and resources. The employees who work at United, known as Team United, are rooted in their communities as friends, family, volunteers, and mentors. For more information visitwww.UnitedFCU.com. 

EEO/AA Employer/Vet/Disabled