VCA Mission Animal Hospital is seeking an experienced Client Service Representative to join our hospital team. We are a 3 doctor practice open Monday-Friday 7:00am-7:00pm and Saturdays 8:00am-4:00pm.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

• Scheduling and confirming appointments.

• Placing outbound calls for follow-ups and reaching out to prospective clients.

• Presenting and explaining fees, including processing payments.

• Recommending, selecting, and obtaining products and services, including prescriptions.

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

• Managing medical records, charts, reports and correspondence.

• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Qualifications

• Excellent knowledge of client service and communication center operations.

• Action oriented, independent, self-starter, but also a strong team player

• Comfortable working in a fast-paced healthcare environment

• Strong client relations and interpersonal skills

• Strong computer and technology skills

• High School Diploma/GED or equivalent

• Excellent oral and written communication skills

• Compassion for pets and people-as well as awareness and understanding of others’ reactions

• The ability to integrate new information into problem-solving

• The schedule for this position will be based on the needs of the business. Client Service Representatives will have a flexible schedule to ensure coverage which includes days, weekends and holidays.

• The ability to lift up to 40lbs and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches and animal waste.

Compensation: The pay range for this position is $16.50-$17.50 / hour.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com